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Assistant Director of Federal Programs, Tennessee Technological University (posted 2/26/2024)

Job Purpose:

The overall purpose of this position oversees functions of federal aid programs (with exception of loans), providing support and supervision to processing staff, as well as other functions such as community outreach, student orientation, and customer service team. Processes records as it relates to federal programs, such as awarding aid, FAFSA corrections, professional judgments and dependency overrides. Performs complex student services requiring the application of both federal/institutional policy knowledge. Acts as a subject matter expert on federal, state and institutional policies and procedures and consistently applies eligibility requirements to all students to ensure proper approval of funds. Assists administrative staff with development of policies and procedures as well as Banner set-up and testing for their prospective area.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Oversees daily functions for federal programs: dataload (process of pulling in FAFSA data from federal government), FAFSA verification process, FAFSA corrections, professional judgments, dependency overrides, federal work study and Student Job Portal as well as the customer service team. Performs complex student services requiring the application of both federal/institutional policy knowledge. Provides support and supervision to four C & S Staff members. Processes FAFSA dataload and correction files to and from the federal government, monitors and resolves error / reject reports for dataload and correction files, awards aid according to federal guidelines and completes Banner set-up and testing. Community Outreach, High School Presentations, Represents Office of Financial Aid in SOAR programs and campus workshops/events. Oversees customer service and assists other administrative staff with updating of policies and procedures based on regulatory changes.

Minimum Qualifications:

Bachelor’s degree in a related field from an accredited institution with at least four years of related professional experience. Ability to make independent decisions. Effective oral, written, listening and communication skills.

Preferred Qualifications:

Prefer at least two years of direct experience with financial aid services and customer service. Experience with basic accounting principles and record keeping. Ability to read, analyze and interpret federal/state regulations and institutional policies and procedures. Ability to interpret tax regulations according to yearly IRS Tax Publication guide. Ability to define problems, collect data, establish facts, and draw valid conclusions.


Please apply online at https://jobs.tntech.edu/postings/17364

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Financial Aid Officer, Baptist Health Sciences University (posted 2/19/2024)

Summary

Manages the functions related to obtaining and awarding financial aid to all eligible students and for maintaining compliance with any regulatory body, public or private. Serves as a liaison among students and their families and the College in regard to the financial aid process. Under the general supervision of the Director of Financial Aid, responsible for one shift 8 hours a day, 5 days a week. Incumbents are subject to hours beyond the normal workday.

Responsibilities

  • Coordinates financial aid programs to ensure compliance and accountability to appropriate agencies and regulatory bodies.
  • Counsels students/family on various aspects of financial aid programs and facilitates the application process.
  • Maintains familiarity with laws and regulations related to financial aid and student loans, and disseminates information to appropriate people to ensure that the college is in compliance.
  • Completes, submits, and maintains records and related documents for student loans and financial aid.
  • Participates in financial aid seminars and in marketing the availability of financial aid to various groups and individuals to promote enrollment in the college.
  • Performs related accountabilities/responsibilities as required or directed.

Qualifications

Bachelor’s Degree in student personnel, counseling, business, or related field or equivalent experience.

Three (3) years of financial aid experience in a college setting.


Please apply online at https://careers.baptistonline.org/jobs/13493638-university-financial-aid-officer as a review of applications will begin immediately.   

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Student Account Supervisor, Tusculum University (posted 2/16/2024)

REPORTS TO: Vice President; Chief Financial Officer

SUPERVISORY RESPONSIBILITIES: [ X ] YES [ ] NO

STATUS: [ X ] Exempt [ ] Non-exempt [ ] Hourly

RESPONSIBILITY FOR DEPARTMENTAL BUDGET: [ ] YES [ x ] NO

DATE REVISED: January 10, 2024

BRIEF JOB SUMMARY:

The Student Account Supervisor has oversight and is directly responsible for the

management and operational control of all functions of student account receivables, cash

management, cashiering operations, and 1098T reporting. This position requires a strong

initiative and consistently dependable judgement in assuring compliance with Federal

Regulations and State laws as well as University politics while governing the confidential

financial information of students.


EDUCATION/EXPERIENCE:

  • Bachelor’s degree in Business Management, Accounting or Banking.
  • 3-5 years’ experience in accounting in a higher education setting.
  • Proficient in Microsoft word and excel preferred

ESSENTIAL FUNCTIONS:

  • Promote the mission of Tusculum University to all faculty, staff, students and to the community at large.
  • Directly responsible for the successful management of billing and collection of all student accounts receivable.
  • Maintains open line of communication with students and parents as well as other department and campus community.
  • Accountable for the oversight of all cash handling responsibilities for the University in addition to student accounts.
  • Review delinquent account records and prioritize efforts to collect.
  • Oversee all other student charges applied to student accounts.
  • Coordinate with the Director of Financial Aid in the application of student aid to student accounts.
  • Assure security and confidentiality of student account information.
  • Prepare necessary reports for fiscal year end audit of student accounts.
  • Manage operations of the office.
  • Manage all out of office events for respective area.
  • Provide leadership, training and guidance to staff of the Business Office.
  • Responsible for 1098T information and submitting all forms to the IRS by the appropriate deadlines.
  • Provide leadership and work closely with the Registrar, Academic Advising, Financial Aid, Admissions, Student Affairs, Athletics, Marketing, and IT.
  • Chair the Financial Appeals Committee.
  • Active member of the SAP Appeal Committee.
  • Active member of the Operations Success Committee

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Excellent customer service skills
  • Computer literate
  • Ability to handle confidential information
  • Attention to detail
  • Organizational skills
  • Excellent written and oral communication skills
  • Ability to multi-task and work in a fast pace environment
  • Dependability

PHYSICAL REQUIREMENTS:

  • Work is normally performed in a typical interior/office work environment. You may be required to work occasional irregular hours, including some nights and weekends.
  • Able to lift up to 25 pounds on occasion.
  • Communicate effectively.
  • Must be able to walk distances, sit or stand for long periods of time, and climb stairs.
  • Ability to talk and hear.
  • Vision abilities required by this job include close vision, distance vision, color vision,
  • peripheral vision, depth perception and ability to adjust focus.

Tusculum University provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

To apply:  https://www3.tusculum.edu/hr/employment-opportunities/

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Director of Financial Aid, University of Tennessee at Chattanooga (posted 2/6/2024)

Job Summary:

The Director of Financial Aid provides leadership, direction, and management of activities related to the successful operation of the Office of Financial Aid & Scholarships. This position is responsible for oversight of federal, state, institutional scholarship and athletic aid programs and compliance with federal, state, NCAA and institutional regulations. This includes keeping policies and procedures up to date as federal, state and NCAA regulations and University policies change. The Director is an important part of the Enrollment Services team which works to increase retention and graduation of students.


Duties and Responsibilities:

  • Oversees strategic planning for the Office of Student Financial Aid; evaluates processes for improvements to ensure accuracy, efficiency, and compliance; drives the automation/improvements/advancement of processes in the financial aid office; develops and monitors institutional policies to ensure that office procedures are conducted in an equitable, consistent, and accurate manner and that they are in compliance with applicable federal, state and university regulations; institute process improvement to ensure updates are made and student experience is enhanced; responsible for the recruitment, selection, and performance evaluation of employees; policies and procedures to ensure compliant awarding, disbursing, and accounting of funds; the system for the submission of institutional, federal and state reports; and the system for dissemination of information and services to clients; oversees grant writing and fundraising to provide funding for events and supplies to support financial literacy and outreach functions.
  • Responsible for the development and implementation of in-house training and professional development for employees; provides on/off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes; oversees cohort default rate management, financial literacy education and other outreach/in reach programs; represents the office at campus, off campus federal and state meetings and professional associations; delegates written authorization for expenditures from department accounts and from university, federal and state aid accounts; prepares and submits federal, state, and institutional fiscal and programmatic reports and the provision of responses to audit findings and/or exceptions.
  • Responsible for effective customer service and communication to students and parents; provide financial counseling to students/parents and assist them in securing funding to finance their education; meet with and respond to student and parent concerns regarding the financial aid process; work to minimize processing time in order to provide more timely information about funding options to prospective and current UTC students; serves as a liaison with many campus departments and outside agencies.

Review of applications will begin on February 16, 2024 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Master’s degree in Business or related field and five years’ experience in Student Financial Aid Office at the Director, Associate or Assistant Director level.

Preferred Qualifications: Experience with proprietary software used by the UTC Office of Financial Aid & Scholarships (Banner, Argos, Automic, Campus Logic, NextGen).

For full job description and to apply, visit https://ut.taleo.net/careersection/ut_chattanooga/jobdetail.ftl?job=240000007G

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Financial Aid Assistant, Jackson State Community College (posted 1/16/2024)

Job Summary

Assist with financial aid processes to provide clerical and technical support for the Financial Aid Office in the awarding and maintaining of federal, state and institutional aid while providing excellent customer service.


Job Duties

35% - Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information. Track data needed to start and complete student files and send follow up requests. Prepare initial, ineligible and additional missing items letters. Assist with the handling, sorting, and data entry of correspondence and verification of documents. Scan and index file documents using BDMS; provide technical assistance and training for staff. Prepare and maintain individual file folders and the office filing system. - (Essential)

30% - Assist students at front counter and by phone as needed. Assist students in completing the FAFSA. Process incoming mail, faxes and uploads. Receive and route calls appropriately. Respond to all email messages received. - (Essential)

25% - Provide clerical and technical support for federal and state programs. Utilize our campus administrative system, Banner, to serve students and colleagues. Prepare the financial aid information/status for orientation sessions as needed. - (Essential)

5% - Revise/update financial aid forms for the new year. Maintain supply of printed forms. Assist with the preparation of files for shredding, including scanning and quality control. - (Marginal)

5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma or equivalent. Two years of clerical experience.

Preferred Qualifications

Associates Degree. Financial aid experience.


To apply:  https://careers.tbr.edu/jobs/financial-aid-assistant-jackson-tennessee-united-states

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Financial Aid and Admissions Officer, Student Financial Aid & Scholarships, Vanderbilt University (posted 1/8/2024)

Position Summary:

The Financial Aid and Admissions Officer is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) and Office of Undergraduate Admissions (OUA) teams within University Enrollment Affairs at Vanderbilt University. This individual is a key contributor responsible for assisting in the efforts to recruit and enroll new members of the undergraduate schools of the university. This position will interact with prospective students and applicants and may exercise independent judgment in contributing to decisions on behalf of the applicant. Additionally, this position will report directly to senior leadership team members in both OUA and OSFA. The individual serving in this capacity will primarily work in OUA from October – March and OSFA from April – September.

About the Work Unit:

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

The OUA at Vanderbilt University is a critical unit within University Enrollment Affairs that contributes greatly to the entire Vanderbilt community. Its mission is to recruit, select, and enroll a diverse cohort of degree-seeking first-year and transfer students who are intellectually curious, academically talented, and socially engaged. The Office communicates systematically with hundreds of thousands of prospective students through traditional printed publications, the web, and other social media channels, and serves as the first point of contact for members of the public interested in VU.

Vanderbilt fully supports the concepts of diversity, equity, and inclusion, and is committed to the belief that equity and social justice must be accorded to all. Vanderbilt also believes that a part of its responsibility is to contribute to a diverse university community where students, staff, and faculty of differing backgrounds, viewpoints, and life experiences learn about and from each other in classroom settings as well as throughout the entire campus.

Key Functions and Expected Performance:

• Review application materials in an accurate and timely manner.

• Travel for admissions and financial aid outreach purposes, including participation in workshops, forums, seminars, high school, district and/or state programs as assigned.

• Meet with or present information sessions to prospective students and applicants as assigned.

• Assist with developing recruitment plans for meeting enrollment goals.

• Resolve problems and respond to students and parent inquiries concerning the various admissions and financial aid program activities and processes, as well as provide counseling and guidance for families relative to the application process.

• Produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for entering first year students.

• Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting admissions and financial aid.

• Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.

• Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.

• Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending.

• Assist with programs designed to impact recruitment/yield efforts. May also include assisting the efforts of the following Office of Undergraduate Admissions teams: Evaluation & Selection, Recruitment & Outreach, Visitor Experience & Strategy, Marketing & Communications and Operations.

• Other duties as assigned.


Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Deputy Director for Programs.

Education and Certifications

  • A bachelor’s degree from an accredited institution of higher education is necessary.
  • A master’s degree from an accredited institution of higher education is preferred.

Experience and Skills:

  • At least two years of related experience is preferred.
  • As a salaried (exempt) position, ability to work weekends and nights is necessary, especially in key times of the recruitment cycle.
  • Strong interpersonal and public speaking skills, with comfort in front of audiences of 150+, are necessary.
  • The ability to work effectively with a wide range of constituencies in a diverse community is necessary.
  • Proficiency with Microsoft Word, Excel and Outlook is necessary.
  • Demonstrated ability working collaboratively in a team environment is necessary.
  • Effective verbal and writing skills are necessary.
  • Ability to make administrative/procedural decisions and judgments is necessary.
  • Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
  • Experience in administering federal financial aid programs is preferred.
  • Please note that this position is a hybrid position, and there is an expectation that the successful candidate will be able to work on campus on appropriate days.

Click on this link to apply

For additional information, please reach out to Chanell Thomas, Deputy Director of Student Financial and Scholarships, chanell.thomas@vanderbilt.edu.

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Financial Aid Counselor - Northeast State Community College (posted 12/15/2023)

  • Blountville, Tennessee, United States
  • Staff
  • Student Services
  • Staff Full-Time
  • Closing on: Jan 1 2024

Title: Financial Aid Counselor

Employee Classification: Clerical & Secretarial

Institution: Northeast State Community College

Department: Financial Aid

Compensation: $30,947-$37,148, dependent upon education and experience


Job Summary

The Financial Aid Counselor serves as a customer service representative for the Office of Financial Aid. They work as a team with the Financial Aid Office to provide a positive experience for visiting students and staff, work with students to resolve financial aid concerns, and perform the clerical and processing duties needed within the office. The Counselor reports to the Assistant Director of Financial Aid.

Job Duties

  • Serve as a customer service representative for the Office of Financial Aid, greeting students at the reception desk and assisting them with financial aid questions or concerns.
  • Seek help from other financial aid staff, or staff outside our office, as appropriate based on student needs.
  • Provide a positive experience for visiting students and staff.
  • Respond to emails in the office email account.
  • Support processing in various program areas, including but not limited to: state aid programs, private loan processing, consortium agreements, processing student appeals and student need requests.
  • Collect, check and scan documentation mailed, faxed, or hand-delivered to the Office of Financial Aid. Assist with the packaging of outgoing mail.
  • Provide assistance on checking/processing various reports.
  • Assist with scanning prior-year documentation into BDMS.
  • Serve on internal and external committees as needed.
  • Participate in cross training with other staff within the Student Success Division as appropriate.
  • Participate in on and off campus events such as open houses, orientations, and FAFSA events as needed.
  • Occasional trips to off-campus sites may be required.
  • Complete other assignments as directed by supervision.

Minimum Qualifications

  • Associate degree required from an accredited institution and one (1) year of experience in an office setting or business-related customer service position
  • OR High School Diploma (or equivalent) and three (3) years’ experience in an office setting or business-related customer service position

Preferred Qualifications

  • Experience in a student success-related field.
  • Financial aid experience.
  • Conversational ability or fluency in a second language.

Knowledge, Skills, and Abilities

  • Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
  • Accuracy and attention to detail.
  • Well-developed written and oral communication skills.
  • Excellent customer service skills.
  • Positive and collaborative attitude. Must be a team player, supporting our office and students.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

https://careers.tbr.edu/jobs/financial-aid-counselor-blountville-tennessee-united-states-753e7e3c-530d-416a-a7b6-55abdcf0aa50?lApplicationSubSourceID=

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Institutional Compliance Specialist - Tennessee Higher Education Commission/Tennessee Student Assistance Corporation (posted 12/14/2023)

The Tennessee Higher Education Commission and Student Assistance Corporation (THEC/TSAC), a jointly staffed state agency located in Nashville, seeks an Institutional Compliance Specialist.

THEC/TSAC administers a variety of financial aid programs available to Tennessee students enrolled in the state’s public and private institutions of higher education, including the Tennessee Student Assistance Award (TSAA) Program, the Tennessee Educational Lottery Scholarship (TELS) Programs, and the Tennessee Reconnect and Tennessee Promise scholarships. Additional information about these programs may be found at www.tn.gov/tsac.

Job Summary and Responsibilities:

The Institutional Compliance Specialist (ICS) is part of the Bureau of Student Aid and Compliance and reports directly to the Director of Compliance, Grants, and Scholarships. The ICS is an extension of a team that conducts periodic financial aid program reviews at all eligible postsecondary institutions to ensure administration of the aid programs is carried out according to state regulatory requirements. The ICS’s primary function is to guide institutions in the administration of state financial aid programs through assisting in the creation of internal policies, development and implementation of best practices, and targeted staff training. The scope of consultations includes 20 state- and lottery-funded financial aid programs awarded to students at approximately 100 Tennessee postsecondary institutions. Although some of the institutional consultations are completed remotely, statewide travel is required on a regular basis.

This position will primarily provide onsite compliance support and intervention services to institutions that have demonstrated the need for short or long-term technical and programmatic assistance for financial aid administrators.

Institutional Compliance Specialist duties may include:

  • Assessing the issues an institution is experiencing related to administering state financial aid and developing strategies to correct the related problems.
  • Guiding the creation of adequate institutional policies and procedures.
  • Training institutional staff.
  • Preparing an exit strategy to ensure the institution is prepared to correctly administer state programs in the future.
  • Regularly meet with other compliance staff to understand and develop best practices for administration of state financial aid programs.
  • Provide technical support and training for financial aid administrators.
  • Maintain awareness of professional development needs among postsecondary financial aid professionals and help design training programs to meet those needs.
  • Work with other members of THEC/TSAC in providing regular training programs for high school counselors and postsecondary financial aid administrators.
  • As necessary, assist in program reviews at postsecondary institutions for all student aid programs administered by TSAC. 
  • Assist THEC/TSAC staff with the application of state and federal program regulations.
  • Potential for responsibility to manage other compliance staff on an as-needed basis.

Qualifications:

Minimum qualifications:

  • Bachelor’s degree, or higher from an accredited institution of higher education.
  • Demonstrated advanced knowledge in all program rules and requirements as well as the operating systems used by TSAC and postsecondary institutions (FAST, Banner, etc.) to administer the programs.
  • At least five years of institutional financial aid experience at the counselor or assistant director level preferred, although comparable levels of experience may be substituted.

The ideal candidate will exhibit the following characteristics:

  • Attention to detail, ability to work well with others and independently, ability to work well under pressure while maintaining a team-player attitude, and ability and commitment to provide objective analysis and feedback during the review process.
  • Ability and willingness to work collaboratively within the Grants and Scholarships division in cross-functional purposes to improve the overall quality of understanding and administration of all financial aid programs.
  • Proven ability to communicate professionally and effectively with students, faculty, and staff, as well as constituents and stakeholders.
  • Proficiency in Microsoft Word, Excel, and PowerPoint, as well as Adobe products.

Location

In-person attendance at THEC/TSAC offices, higher education institutions, or other locations, as determined by agency leadership, will be required. Extensive statewide travel will be required, including the potential for long-term assignments at postsecondary institutions or other locations across the state.

Salary and Benefits

The starting salary is commensurate with qualifications and experience. This position offers a competitive benefits package that includes, health, dental, life insurance, and paid vacation and holidays.

About the Higher Education Commission and Student Assistance Corporation

The Tennessee Higher Education Commission and Student Assistance Corporation is relentlessly focused on increasing the number of Tennesseans with a postsecondary credential. We pursue this goal by innovating for student access and success, creating a policy environment conducive to increased degree attainment, and protecting students and consumers. Additional information about THEC/TSAC may be found at tn.gov/thec.

How to Apply

Please submit a cover letter, resume, and contact information for three references to David Heithcock, HR Director, THEC/TSAC at thec.hr@tn.gov.

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Loan Coordinator - Tennessee Tech - Cookeville, TN (posted 12/08/2023)

Job Purpose:

The overall purpose of this job is to be responsible for the full administration of student loans, inclusive of certifying Federal Subsidized / Unsubsidized Direct Loans and Federal Parent PLUS Loans for Undergraduate Students and Federal PLUS Loans for graduate students, a combined total of over 35 million dollars. Also responsible for the certification of private alternative student loans. Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

In addition:

• Responsible for the review of Banner batch reports and SQL reports related to student loan processing to ensure quality control and resolve all rejected files for loan certification and disbursement.

• Responsible for being the primary liaison with guarantee agencies, lenders, and student loan servicers.

• Responsible for making sure students are notified in a timely manner to complete loan entrance and exit counseling and retrieving online counseling results from the federal government.

• Responsible for student requests to increase, decrease, add or cancel any loan funds and ensure federal compliance with all other aid awarded and the student’s cost of attendance.

• Serves as back-up for adjustments for part-time enrollment as required by federal guidelines.

• This position will also review and maintain the Financial Aid Policies and Procedures as applicable to this role, as well as monitor campus website.

• Position will assist Associate Director and Director with Default Management Program. Other duties as assigned.

Essential Functions:

  • Administer the Federal Stafford and Private Loan Programs, a combined total of over 35 million dollars.
  • Responsible for determining eligibility for student requests to increase, decrease, add or cancel any loan funds and ensure federal compliance with all other aid awarded and the student’s cost of attendance. Back-up for adjusting for parttime enrollment as required by federal guidelines.
  • Responsible for the review of Banner batch reports and SQL reports related to student loan processing to ensure quality control.
  • Resolve all rejected files for loan certification and disbursement.
  • Counsel student/parent borrowers to assist in navigating the private and PLUS loan processes, provide explanation of benefits and requirements of each type of loan, aid in removing adverse credit decisions. Educate and advise students in loan information to help them make informed borrowing decisions, which assists with default management.
  • Transmit via federal software all federal loan records and retrieve files that update Banner loan data, credit decisions, reconciliation data and counseling sessions for federal compliance.
  • Reconcile error records from the federal government (COD).
  • Review and maintain the Financial Aid Policies and Procedures that apply to this role, as well as monitor campus website for updates needed.
  • Other duties as assigned.

Minimum Qualifications:

  • Bachelor’s degree from an accredited institution with two years of related experience or a high school diploma/equivalent with four years of related experience.
  • Demonstrated excellent customer service skills with ability to counsel parents and/or students with confidential and delicate situations.
  • High level of organization and ability to handle a large volume of work under pressure.
  • Ability to multitask in a high traffic environment and still provide timely, accurate results.

Application Process:

  • Position is open until filled.
  • For further information and for the instructions to apply, interested applicants should visit this posting on the Tennessee Tech jobs portal: https://jobs.tntech.edu/postings/16689

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Verification Counselor - Belmont University (Posted 10/20/2023)

Student Financial Services Counselors are committed to providing superior customer service while being cross-trained to counsel in all areas of financial aid such as filing the FAFSA, applying for student loans, completing the verification process, and payment options/student accounts. SFS Counselors strive to exceed the expectations of our Belmont students and families while working to create a positive student experience toward assisting all students in obtaining a Belmont education.

The SFS Verification Counselor position is responsible for the management, analyzation, and direction of the flow of data from/to the institution and communication with students regarding outstanding documents needed to complete financial aid package. The position will work closely with the Director, Associate Director and Assistant Director of Financial Aid. Manage the day-to-day administration of the Federal Verification Process internally and externally. The position is also responsible for the following duties:

Essential Functions:

  • Manage, analyze, and audit all Federal Tax Returns/Transcripts, W-2's, and Self-reported types of income as required by the Department of Education. Any adjustment to the tax return information in relation to the data provided on the FAFSA must be reported to the Department of Education for update and correction as it may effect a student’s financial aid eligibility and award.
  • Manage and communicate all email correspondence with students selected for verification, including all missing documents in order to satisfy the verification requirements prior to audit.
  • Individual will be the primary point of contact and manage all communication and direction pertaining to the verification process with the third party vendor (EdAmerica).Responsible for all communication, training, and process evaluation for third party partner.
  • Audit and determine any changes to financial data into the Federal U.S. Department of Education Database to generate an updated Student Aid Report (SAR) in order to determine federal eligibility and complete the financial aid awarding process.
  • Manage and compile student data changes internally and from third party partner for weekly reports to the Information Specialist for all completed student verification in order to seamlessly keep the awarding process up to date for all eligible students and for any adjustments to prior financial aid eligibility.
  • Complete the Federal Return of Title IV (R2T4) analysis to determine Title IV eligibility on all students withdrawing with Title IV funds (Pell Grant, SEOG Grant, Direct Stafford Loans, PLUS Loans, and Graduate PLUS Loans).
  • Manage and create all verification forms via the Dynamic Forms software platform.
  • Responsible for providing all required verification/tax documents as part of the annual university audit.
  • Manage the scanning and indexing of all completed verification documents into App-Extender software.
  • Lead various projects/training related to Title IV regulations and processes.
  • Counsel and educate both prospective and current Belmont students and families on the financial aid expectations/commitments that are associated with financial aid eligibility and tuition.
  • Attend yearly online and in-person training to stay up to date on changes to verification process. Participate in professional organizations including attendance of professional conferences (TASFAA, SASFAA, NASFAA)

Belmont University seeks to attract and retain highly qualified faculty and staff that share the University's values and will contribute to its mission and vision to be a leader among teaching universities bringing together the best of liberal arts and professional education in a Christ-centered community of learning and service.

Required Qualifications:

  • Knowledge of Title IV federal and state regulations
  • Knowledge of Ellucian (Banner) software preferred
  • Knowledge of Total Quality Management preferred
  • Ability to work as a team member
  • Ability to produce reports
  • Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
  • Ability to work effectively with a wide range of constituencies in a diverse community

Required Education:  Bachelor's degree required

Required Experience:  Previous financial aid experience and/or medical school experience preferred.

For more information or to apply: https://belmont.csod.com/ats/careersite/JobDetails.aspx?site=10&id=2786

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Financial Aid Counselor - Lane College  (Posted 10/17/2023)

Department:                      Financial Aid

Application Due:               Open Until Filled

Type:                                     Full Time

GENERAL SUMMARY:

The Financial Aid Counselor is responsible for receiving, evaluating, and verifying student data to award financial aid packages based on student eligibility in accordance with local, state, and federal policies and procedures.  A person in this position is responsible for counseling students and their families on matters of financial need, and providing necessary information regarding student financial assistance programs.

ESSENTIAL JOB FUNCTIONS:

• Receive, evaluate, and verify student data for determining the student’s financial aid eligibility in a timely, accurate manner;

• Interview, advise, and counsel students who apply for financial assistance, in a factual, courteous, and professional manner;

• Conduct financial aid presentations to new students and to prospective students at college workshops, etc.;

• Determine eligibility of applicants for specific aid programs, prepare award packages;

• Identify additional financial resources available to students based on data available in students’ records and within college information system and adjust award packages as required;

• Maintain accurate and complete records on each student assigned to the counselor’s caseload;

• Comply with federal, state and college policies and procedures and keep current of changing regulations applicable to each program;

• Review student requests for additional borrowing beyond their basic financial assistance package, use professional judgment standards to make recommendation to the Director;

• Collect data needed for preparation of internal, state, and federal reports;

• Perform other appropriate job-related duties as assigned with specific emphasis on overseeing federal work study.


KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to effectively interact with individuals or groups;

• Oral and written communication skills;

• Demonstrated basic math skills;

• Ability to perform work in a confidential, ethical, and professional manner;

• Ability to work a flexible schedule;

• Ability to work under time constraints with interruptions.


EDUCATION AND EXPERIENCE:

• Bachelor’s Degree;

• Three years federal student financial aid work experience preferred;

• Proven record of dependability and regular attendance;


Application Process

Interested applicants should submit a letter of interest and resume to jobapplicant@lanecollege.edu to the attention of the Director of Financial Aid.  Position is open until filled.

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Financial Aid Officer, TN College of Applied Technology - Dickson (posted 9/6/2023)

The Tennessee College of Applied Technology - Dickson is accepting applications for the full-time position of Financial Aid Officer at the Dickson Campus. The Financial Aid Officer will work in conjunction with the Financial Aid Service Center of the Tennessee Board of Regents to administer, process and disburse all federal and state financial aid programs, veterans’ education benefits and third-party student aid programs for all TCAT Dickson campuses.

MINIMUM REQUIREMENTS

• Associate Degree in business or accounting from an accredited institution. A comparable combination of education and related employment experience may be considered

• Minimum of three (3) years of full-time experience in accounting or financial processes within the last seven (7) years; financial aid and/or student services experience preferred

• Ability to deal tactfully with the public and co-workers

• Ability to communicate well on a functional level in both written and verbal form

• Ability to maintain confidentiality

SKILLS

  • Strong time management skills with the ability to prioritize projects, attend to multiple projects simultaneously and consistently meet deadlines in a complex, fast-paced environment
  • Working knowledge of and/or ability to read and accurately interpret state, federal and institutional policies and guidelines
  • Strong math skills required
  • Ability to work independently and as part of team
  • Strong computer skills utilizing a wide variety of software applications including, but not limited to: databases, spreadsheets, word processing, e-mail, etc.
  • Willingness to remain current in regulations and polices relating to financial aid programs
  • Working knowledge of Ellucian Banner and federal/state financial aid programs a plus
  • Must possess a high level of accuracy, self-motivation and strong attention to detail

GENERAL DUTIES: Duties of the Financial Aid Officer include, but are not limited to:

  • Verification and documentation of student eligibility for aid programs
  • Calculation and entry of student awards in online student information management system
  • Counseling current and prospective students and parents regarding all aspects of financial aid process and third-party student aid programs.
  • Assisting current and prospective students in completing financial aid applications
  • Certifying eligibility of dual enrollment students
  • Serving as School Certifying Official for veterans’ benefit programs
  • Coordination of work study employment and annual work study budget preparation.
  • Reviewing and verifying student eligibility each term for all aid programs
  • Assisting with recruitment activities such as FAFSA Frenzy, new student orientations, etc.
  • Attending federal and state workshops, conferences and training sessions
  • Some travel required
  • Other duties as assigned

This non-exempt position reports to the Vice President of Fiscal Services. Scheduled work hours are Monday-Friday, 7:30 a.m. to 4:00 p.m.

SALARY: Commensurate with Tennessee Colleges of Applied Technology salary guidelines, education and related experience.

APPLICATION SUBMISSION & REVIEW: Complete application and submit resume at: http://careers.tbr.edu/Financial-AidOfficer-Dickson. Review of résumés with completed application will begin immediately and continue until position is filled. Applications with resumes received by September 10, 2023, will be assured full consideration.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicant selected.

TCAT Dickson does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by the Tennessee Board of Regents policies with respect to employment, programs and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Laura Travis, Executive Vice President of Academic Affairs and Compliance, laura.travis@tcatdickson.edu, 740 Hwy 46 S, Dickson, TN 37055, 615-441-6220. The TCAT Dickson policy on nondiscrimination can be found at https://www.tcatdickson.edu/about/non-discrimination-statement. EEO/AA/Title IX/Title VI/ADA Employer

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Financial Aid Support Associate, TN College of Applied Technology - Memphis (posted 8/31/2023)

The Financial Aid Support Associate will work in conjunction with the Financial Aid Service Center of the Tennessee Board of Regents to administer, process, and disburse all federal and state financial aid programs, veterans’ education benefits, and third-party student aid programs.

Minimum Qualifications: 

Associate Degree in a related field from an accredited institution. Bachelor’s Degree preferred. A  combination of education and related experience may be considered 

Minimum of five (5) years of current full-time experience in accounting-related processes;  financial aid and Veterans Affairs experience required 

Able to work with students, the public, and co-workers in a professional manner Able to communicate effectively in written and verbal form 

Understands the importance of and can maintain confidentiality

Skills and Abilities: 

Strong work ethic, self-starter, willing to go above and beyond when needed

Independent thinker with critical thinking skills 

Time management skills; ability to prioritize projects and meet deadlines consistently

Working knowledge of state, federal, and institutional financial aid policies/guidelines

Strong computer skills utilizing software applications including, Ellucian Banner, spreadsheets,  word processing, and other campus-based software  Willing to remain current in regulations and policies about financial aid programs

Responsibilities and General Duties: 

Documentation verification of student eligibility for financial aid programs 

Calculation and entry of student awards in the Ellucian Banner system 

Counseling of students regarding all financial aid programs 

Reviewing and verifying student eligibility each term for all aid programs 

Assist with recruitment activities and new student orientations 

Other duties as assigned by administration


Classification: Exempt

Salary: Commensurate with qualifications, experience, and the salary guidelines established by the  Tennessee Board of Regents

Application Deadline: Application review and interview process start immediately

Applicants must submit a completed employment application to be considered

The employment application is on the college’s website: www.tcatmemphis.edu

Current federal law requires identification and eligibility verification before employment

Only U.S. citizens and aliens authorized to work in the United States may be employed

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Financial Aid Specialist, Jackson State Community College (posted 8/30/2023)

Title: Financial Aid Specialist

Institution: Jackson State Community College


Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)

25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)

20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)

15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid & Awards Committee review. - (Essential)

5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)

5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)

5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma, or equivalent, and one year of financial aid (or related) experience is required.

Preferred Qualifications

Associate’s degree preferred.

To apply: https://careers.tbr.edu/jobs/2c060df4-6d96-47a6-9579-3ac3737e11c8

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Financial Aid Officer, South College, Knoxville, TN (posted 8/28/2023)

South College invites capable, energetic, outgoing, applicants who are focused on transforming lives of our customers/students! At South College, you will help implement our strategy of “Where Dreams Find Direction!” We are one of the nation’s fastest growing institutions of higher learning with over 6,000 students covering 7 campuses and Online learning sites. We are also one of nation’s highest producers of licensed healthcare professionals offering a myriad of undergraduate and graduate healthcare programs for our students. It is the initial care, concern, passion, and expertise of our Admissions Team that helps get them to these career goals! Come join us in these exciting efforts!

The South College Knoxville Campus invites applications for the position of Financial Aid Officer at the Knoxville Campus. The Financial Aid Officer position is a full-time staff member who assists in the student financial aid processes and services at the Knoxville Campus. We are searching for a team-oriented individual with excellent communication and organization skills.

General Responsibilities

  • Meet and counsel with students and parents regarding the process of applying for and receiving federal aid. Assist students and parents with the completion of forms and documents required to secure financial aid.
  • Collect all documentation required from students and/or parents. Provide notification of any missing documentation to appropriate student and/or parents.
  • Complete verification of the information provided by the students and/or parents when required.
  • Make the appropriate awards and provide notification to the students and/or parents.
  • Accurately set up awards in the administrative software.
  • Prepare and maintain financial aid files for each student receiving financial assistance.
  • Certify eligibility for grants, scholarships, and loans from the federal, state, and private sources.
  • Perform other duties as assigned by the Director of Financial Aid.

Salary and Benefits

Starting salary of $50k

Comprehensive Benefits Package including 100% Tuition Assistance

Requirements

Minimum Requirements

  • Appropriate educational experience, Bachelor’s Degree preferred
  • Experience in Financial Aid or Accounting/Management preferred
  • Experience with financial aid software and systems preferred
  • General knowledge of accounting practices, data processing and computer applications.

Complete application online:https://recruiting.paylocity.com/recruiting/jobs/Apply/1904248/SOUTH-COLLEGE/Financial-Aid-Officer

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Executive Director of Financial Aid, Motlow State Community College (posted 8/28/2023)

Campus: Moore

Position number: B99885

Salary: $76,000-$81,000

Motlow State is located in the beautiful rolling hills of middle Tennessee and has four campuses that serve students from eleven counties. We offer a comprehensive benefits package that includes an excellent retirement package from the state of Tennessee, 401K plan with match, thirteen paid annual holidays in addition to annual and sick leave days, health and dental insurance, tuition discounts, and state employee discounts. Motlow positions are contingent upon funding availability and budget approval.

General Function:

Administer and oversee all aspects of the financial aid process. Provides leadership, administration, management, assessment, and continuous improvement of comprehensive student financial aid including federal, state, local, and institutional programs. Oversees functions including but not limited to student verification, fund awarding, account reconciliation, financial aid appeals, professional judgements, goal setting, policy/procedure development, and compliance monitoring.

Minimum Qualifications:

Bachelor’s degree from a regionally accredited college/university in Business or related field and a minimum of seven (7) years financial aid operation and administrative experience in a college/university setting.

Preferred Qualifications:

Master’s degree from a regionally accredited college/university in Business, Higher Education or related field and a minimum of five (5) years financial aid operation and administrative experience in a college/university setting and four (4) years’ direct experience supervising others and expert proficiency holding staff accountable for high performance and engagement by articulating expectations, monitoring performance, and providing consistent, constructive feedback.

Major Duties and Responsibilities:

Provide leadership, direction, guidance, oversight, unit budget management, strategic planning, and policy formation for financial aid unit; Recruit, train, and support other members of the financial Aid team; Ensure compliance with all applicable federal, state, TBR, SACSCOC, MSCC, THEC, or other applicable agencies statutes, rules, or policies. Provide weekly and monthly financial aid metrics data.

  • Act as liaison between the college, students, parents, faculty, and community to promote and increase student enrollment and retention. Coordinate outreach activities and at times make presentations. Visits high schools for financial aid workshops, college nights, and other programs.
  • Prepare and complete required reports and applications for federal, state, and local funds and grants.
  • Responsible for the supervision of daily operations related to financial aid and Banner database to include packaging disbursements, award notifications, reports, accurate and timely loading of all student financial aid data into the ERP system.
  • Analyzes optimal service levels and makes real time resource adjustments to provide a high level of service for all financial aid functions.
  • Determines student eligibility for financial aid by exercising professional judgment to determine student’s consideration of eligibility due to hardship.
  • Develop process and techniques to enhance the operational efficiency of departmental functions, to include collaboration with the Admission, Registrar, Student Life and Business Office departmental areas of the College. Determine training requirements to effectively administer the student finance advising function.
  • Monitors and directs revisions to financial aid awards based on changes in enrollment, professional judgments, and receipt of additional aid. Addresses potential over awards, monitors student enrollment status.
  • Maintain an understanding of college, federal and state computer programs, software and their application to the management of financial aid and processes. Maintains current knowledge of federal, state, and institutional requirements regarding financial aid.
  • Counsel’s students concerning financial aid, including but not limited to: applying to federal and state programs, applying for Motlow scholarships, work programs, and satisfactory academic progress. Assists students and parents in person, by letter and telephone or reception area on procedures to obtain grants, loans, scholarships, work programs, etc.
  • Other duties as assigned

Knowledge, Skills and Abilities:

  • Maintains current knowledge of financial aid regulations and advances in the field through participation in professional development activities at the state and local levels.
  • Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs
  • Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet
  • Ability to conduct research, develop professional documents and make presentations to diverse stakeholders including groups of staff, parents and students
  • Demonstrated critical thinking skills and ability to work collegially and collaboratively with a team, and ability to react and adjust quickly to changing conditions.
  • Excellent management, organizational, interpersonal and time management skills.
  • Ability to communicate effectively, accurately and appropriately in both verbal and written communications.
  • Ability to commute to all Motlow State Community College locations within our service area as scheduled and other locations as necessary.
  • Proven customer service experience involving financial aid

To ensure consideration, interested applicants must submit an application and resume online with application submission.

Human Resources Office, Dept. 200

Motlow State Community College

Telephone (931) 393-1545, TDD (931 393-1621)

E-mail; jobs@mscc.edu

Website: www.mscc.edu

Motlow College is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

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Associate Director for Student Financial Aid - Meharry Medical College (posted 8/14/2023)

Part of Student Services Division

Link for more details:  Financial Aid Associate Director - 1005 Dr. D.B. Todd, Jr. Blvd , Nashville, Tennessee - Meharry Medical College (silkroad.com)

The Associate Director of Student Financial Aid reports to the Director of Student Financial Aid and has the overall responsibility for operations within the Office of Student Financial Aid.

Daily Operations

  • Process student applications for a variety of federal, state, regional and student aid programs.
  • On the basis of a broad knowledge of the policies, procedures, and regulations governing student aid programs, the Associate Director reviews financial aid applications using need analysis methodologies established by the U. S. Department of Education.
  •  Assess and verify student eligibility for aid utilizing professional judgment. Candidates must have an understanding of Title IV financial aid programs and how state and institutional aid integrate with federal aid.
  • Review student files and prepare revisions (resulting from professional judgment or selection for named scholarships) as needed to aid packages. Assume primary responsibility in ensuring compliance with policies regarding federal, state, and institutional coordination of resources.
  • Counsel students and families on all matters related to financial aid, from completing forms to reviewing special circumstances. Discuss complex cases with the Director.
  • Maintain a comprehensive working knowledge of all federal, state, and institutional sources of financial aid and the regulations that govern them, including the need analysis systems used to determine aid eligibility.
  • Responsible for remaining current and informed of all changes within the student loan industry.
  • Ability to participate in the development of aid policies and procedures including, but not limited to, need analysis and packaging.
  • Edit and update written and electronic consumer information and publications in consultation with the Director.

Required Experience

  • Bachelor’s degree or equivalent plus 5 years related experience in financial aid and demonstrated experience directing all facets of a complete student aid program.
  • The successful candidate will work collaboratively and be comfortable in a science/technology environment. Strong interpersonal, communication and customer service skills. Must be creative, energetic, and demonstrate a sincere commitment to providing quality assistance to students.
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