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Associate Director of Operations & Compliance - Financial Aid & Scholarships - University of Tennessee, Knoxville (Posted March 29, 2023)

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Associate Director of Operations & Compliance position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility. The primary focus of this position is the independent responsibility for coordinating and ensuring compliance within specialized areas of financial aid. The position has substantial responsibility for assisting the Director of Financial Aid in formulating, interpreting, and implementing policy. Responsible for the creation and maintenance of complete policies and procedures for the Financial Aid office, per state, NCAA, and Federal Student Aid regulation. Uses all available channels to identify and understand all regulatory changes and to evaluate their impact on UT students, policies, and procedures. Assist in the development, implementation, and administration of federal, state, and institutional financial aid programs. Coordinate the administration and reconciliation of federal and state aid programs. Coordinate and oversee the Federal Return of Title IV Funds policy, the Unofficial Withdrawal policy, and the Federal Pell Grant Non-Attendance policy. Responsible for the oversight and direction of the Federal Work Study, Loan/Grant/Federal Programs, NCAA processing, Reconciliation, and Policy & Compliance staff. Responsible for the compliance and supervision of the Federal Work Study program. Analyzes FWS spending and evaluates hiring and earning trends to make recommendations for the transfer of funds to the FSEOG program. Compiles the necessary documentation and figures for the annual Fiscal Operations Report and Application to Participate (FISAP) which serves as the university's application for federal Campus-Based funds. Responsible for the compliance and supervision of the administration of federal programs, including Pell grant, IASG and federal student loans, as well as state grant and loan programs. Responsible for the management of the Federal Return to Title IV (R2T4) process for students who officially or unofficially withdraw from the University. Responsible for the monitoring and maintenance of the University Attendance Tracking process and its impact on student aid. Manages the awarding of athletic aid and the completion of reporting per NCAA rules, in coordination with the Athletic Compliance office. Responsible for the adequate coverage of the associated phone and ticket queues to provide customer service. Provide escalated support for prospective, admitted, and enrolled student in financing their education for complex student and parent issues. Analyze and update financial aid packages to prevent over awards and maintain audit compliance.

Required Education and Experience:

  • Bachelor's degree
  • 5 or more years of progressively responsible experience in financial aid administration.
  • Working knowledge of federal and state rules and regulations required.
  • 2 or more years of supervisory experience.

Preferred Education and Experience:

  • Master's degree or 10 or more years of progressively responsible experience in financial aid administration.

Required Knowledge, Skills, and Abilities:

  • Well-developed oral and written communication and interpersonal skills.
  • Strong leadership and supervisory abilities.
  • Ability to evaluate and implement new technologies.

Preferred Knowledge, Skills, and Abilities:

  • Previous experience in financial aid administration in higher education.
  • Thorough understanding of federal and state financial aid rules and regulations.
  • Previous supervisory experience and a working knowledge of Banner, OnBase, and/or FootPrints preferred.
Click Here to Apply:


Associate Director of Counseling & Records Management - Financial Aid & Scholarships - University of Tennessee, Knoxville (Posted March 29, 2023)

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Associate Director of Counseling & Records Management position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility. Independent responsibility for managing and direct oversight of multiple areas of financial aid programs and the associated staff members. Expected to have a high level of technical knowledge and expertise in federal and state regulations, and will make independent judgments and decisions regarding federal, state, and institutional financial aid awards, appeals regarding initial and continuing aid eligibility. The position exercises substantial independence of administrative authority and discretion and is authorized to independently commit the institution to financial aid decisions. Has oversight and override authority for all appeals decisions. The position has substantial responsibility for assisting the Director of Financial Aid with all outreach and customer service efforts, for both internal and external partners. Assist in the development, implementation, and administration of Federal, State and University financial aid programs. Responsible for the oversight and direction of the counseling and verification teams. Owns responsibility for the daily student service operations of the office including oversight of financial aid email/ticket inquiries, phone queues and calendar.

Required Education and Experience:

  • Bachelor's Degree
  • Minimum of 3-5 years of progressively responsible financial aid experience.
  • Experience specifically related to federal and state financial aid programs in a college or university setting.
  • Previous supervisory experience.

Preferred Education and Experience:

  • Master's Degree
  • 5 or more years of progressively responsible financial aid experience.

Required Knowledge, Skills, and Abilities:

  • Excellent oral and written communication skills.
  • Excellent and demonstrated ability to work effectively with students, the public, the university community, and external constituencies.
  • In-depth knowledge of federal, state, and institutional financial aid regulations and policies.
  • Ability to work independently and under time constraints.
  • Ability to supervise staff and coordinate job assignments.
  • Strong computer skills required.

Preferred Knowledge, Skills, and Abilities:

  • Familiarity with Microsoft Office products (or similar).
  • Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.

Click Here to Apply:


Financial Aid Officer - Jackson State Community College (Posted March 15, 2023)

Job Summary

Administration of financial aid programs providing eligible students with funds to attend college.

Job Duties

  • 35% - Awarding and Disbursing Aid. Determine eligibility for state and federal aid for students based on the FAFSAs (ISIRS) received. Awarding and maintaining federal and state aid. Assist with TN Dual Enrollment Grant (DEG) on the awarding/disbursing side. Responsible for Student Employment including Federal Work-Study, Academic Service and Institutional work programs. Certify Vocational Rehabilitation and WIA needs assessment forms. - (Essential)
  • 35% - Service to Students. Advise students regarding available aid, FAFSA application process, and requirements to maintain aid. Notify students of eligibility of aid and of award changes via text, email, phone or by USPS mail. Counsel students regarding the impact of withdrawal or dropped classes on their continued eligibility. Perform Return to Title IV analyses and notify students of their federal overpayments and institutional liabilities. Use professional judgment to review unusual student circumstances and supporting documents on a case-by-case basis to make exceptions to federal and state eligibility rules when appropriate. Resolve student eligibility issues such as loan defaults, grant overpayments, SSN discrepancies, citizenship and immigration status, tax filing status, and any other conflicting information. - (Essential)
  • 15% - Reporting and Data analysis. Monitoring enrollment status changes and adjusting aid as needed. Evaluate documentation provided by student and parents; perform verification and conflicting data resolution. Review student grades to ensure that Satisfactory Academic Progress has been maintained. Prepare reports to federal and state agencies and assist with audits and reviews as needed. - (Essential)
  • 10% - Professional Standards. Adhere to federal, state, and institutional policies and procedures. Supervise one or more student assistants working in the FA office. Read NASFAA Today’s News and FSA Partner Connect emails and share pertinent information with Director and Staff. Periodically evaluate and amend policies and procedures to ensure compliance with federal and state regulations. Participate in ongoing study, training and professional development activities to stay abreast of changing federal and state regulations to ensure compliance. - (Essential)
  • 5% - Other duties. Assist with evening and Off-Campus workshops and presentations, primarily FAFSA assistance at regional High Schools. Other duties as assigned by the Director of Financial Aid or Financial Aid Coordinator. Serve as backup to Financial Aid Assistants, including assisting with office phone calls and emails. Must be available for seasonal overtime needs. - (Marginal)

Minimum Qualifications - Associate Degree and one (1) year of financial aid experience.

Preferred Qualifications - Bachelor's degree and two (2) years of financial aid experience.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to give group presentations. Proficiency with Microsoft Office applications; especially Excel and Outlook. Ellucian Banner database, EDE, COD, NSLDS, and FAST experience or knowledge is a plus. Reasoning ability required in decision making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations. Office administration, attention to detail, public relations, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Click here to apply:


Financial Aid Manager - Pellissippi State Community College (Posted March 15, 2023)

Type of Appointment: Full-Time FLSA Status: Exempt

Job Summary: Plan, organize, and supervise the processing of financial aid documents within the Financial Aid Office. Direct daily activities to ensure compliance with federal, state and institutional policies and procedures. Provide supervision and direct the work of financial aid staff overseeing complex financial aid programs evaluating their accuracy and productivity. Evaluate effectiveness of existing operating procedures and implement improvements to enhance delivery of financial aid to students.

Essential Functions:

55% Supervise the daily operational staff, functions and scheduling of the financial aid programs to ensure daily workflow objectives are met. Delegate assignments in all phases of the student financial aid program and establish standards and goals and evaluate employee results and accountability. Serve as a back-up processor to all program areas during peak periods, to ensure timely awarding of financial aid to students. Develop and conduct training opportunities for staff and students. Assist with New Student Orientation when needed. Communicate effectively with individuals from various ethnic and socio-economic backgrounds. Handle escalated complaints from students and parents and resolve student financial aid issues.

5% Remain current with all federal and state regulations pertaining to financial aid programs. Interpret and implement necessary changes to ensure compliance requirements are met and staff have incorporated all pertinent regulatory changes. Communicate changes to appropriate PSCC staff/departments.

5% Assist Director with developing, documenting and implementing up-to-date office policies and procedures in conjunction with the regulatory requirements mandated by the Department of Education and ensure the effective performance of financial aid operations.

30% Research and resolve problems related to financial aid applications, eligibility, and awards.

  • Attend and participate in webinars, seminars, workshops, conferences, and other meetings concerned with the implementation of state and federal laws and regulations on financial aid.
  • Utilize specialized financial aid computer applications such as Banner, Common Origination and Disbursement (COD), National Student Loan Database System (NSLDS), Return to Title IV, Servicer Systems and others.
  • Develop presentations and present the material to students, staff, institution, Cashiers and outside professional groups.
  • Review and approve/deny applications for Dependency Override and Professional Judgment, requests based on the facts obtained, submit file for corrections, if necessary refer student to other resources as needed.
  • Work with TnCIS staff.
  • Ensure prompt completion of the monthly employee timesheets and annual reviews.
  • Assist Director with interviewing and hiring of full-time staff.

5% Recommend and implement options for potential solutions to streamline processes to enhance delivery of financial aid to students. Ensure internal audit programs are completed to meet program requirements. Collaborate with FA Director for preparation and completion of the Financial Aid Audit with external auditors.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Job Requirements:

  • Bachelor’s degree or higher from an accredited college/university. Knowledge is acquired from on-the-job financial aid administration and supervising people. Attendance at federal and State training conferences; Dept. of Ed. credentialing.
  • At least 4 years of experience in higher education with at least 2 of those years in financial aid, Financial Aid or higher education progressive supervisory or leadership experience with direct reports preferred.
  • Part-time work experience is calculated at 50% of full-time experience.

All employees are expected to engage in strategic institutional efforts related to diversity, equity, and inclusion of marginalized students.

Special Skills/Application of Knowledge: Strong technical skills and the ability to trouble-shoot problems are strongly preferred. Being able to address problems quickly and find immediate steps to resolve them. Proficient at analysis of current processes and ability to develop improvements to them. Superior diplomacy skills are essential for relations with both internal and external customers. Position requires strong supervisory skills – must hold staff accountable and be able to manage their work load either while employee works remotely or ‘in-person’ – accountability measures must be designed and followed to ensure timely processing of financial aid documentation. Must be able to engage in the College’s mission and values.

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pay Rate: $50,300 - $62,520.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer. If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at

Click here to apply:


Director of Financial Aid - Christian Brothers University (Posted March 14, 2023)

Department: Financial Aid

Reports To: Vice President for Enrollment

Summary: The Director of Financial Aid is a critical position within the Christian Brothers University (CBU) organization, serving as a strategic partner for the Vice President of Enrollment Management, overseeing and administering a robust financial aid program that consists of federal, state and endowed funds. As the chief financial aid administrator, this position provides direction and supervision of all financial aid operations, while being mindful of maintaining a service-oriented Financial Aid office. This includes ensuring that CBU maintains eligibility of all financial aid programs, while providing critical financial aid information to students and families. The Director will serve as the primary supervisor for the receipt, evaluation and approval of all aid programs, establishing procedures and maintaining key documentation to ensure effectiveness and efficiency with our financial aid management systems. The chosen candidate will have a keen eye for detail and be proficient in executing key financial aid reports, as well as any ad hoc reporting related to the office to ensure the University’s use of funds complies with all federal and state regulations. Equally important, this position will seek to develop and maintain critical internal and external relationships as an effort to ensure the CBU’s enrollment goals.

Duties and Responsibilities (Essential Functions):

  • Provide strategic leadership to the financial aid office team to effectively serve prospective and current students and families within all student populations with a high level of customer service in a fast-paced, mission-centered and fully compliant environment.
  • Provide leadership using available technology solutions (Slate, Banner, ARGOS, etc.), and evaluate emerging technologies to improve daily operations, fully comply with relevant federal and state regulations, and commit fully to continuously improve customer service to all constituents.
  • Maintain accountability for internal and external audits related to financial aid programs. This includes managing the collection, analysis and reporting of statistical data related to distribution of aid, including but not limited to FISAP.
  • Maintain confidentiality of student aid records in compliance with FERPA regulations.
  • In partnership with the Vice President for Enrollment Management, Director of Admissions, and Director of Marketing, develop an enrollment management strategy to leverage the use of institutional financial aid and effective communication strategies for prospective students and parents. Such communications include ensuring that financial aid is seen as a critical component of the recruitment, yield and retention of students.
  • Direct and lead an effective marketing and communication strategy for the Financial Aid office, including both print and electronic communications, to inform and update all matters related to financial aid. This will include communicating key updates, addendums or changes regarding critical federal, state and institutional financial aid information for prospective and returning students and families, and applicable CBU stakeholders (as needed).
  • Maintain and advance the partnership between the CBU Financial Aid office, Admissions and Business Office to achieve an effective billing and communication strategy, specific to providing a strong narrative around financial literacy.
  • Responsible for the end of semester review of student grades to determine status of student Satisfactory Academic Progress Standards and work collaboratively with the Office of Student Success to support all student appeals.
  • Develop, implement and revise policies and procedures to ensure compliance with federal and state laws, regulations and University policies related to financial aid and scholarships.
  • Partner with Advancement, Business Office, and Information Technology to manage and award restricted and endowed scholarship funds.
  • Provide an analysis of financial aid and admission data while being mindful of key trends to manage all components of the institutional financial aid budget, working closely with the Vice President for Enrollment Management, CFO and Executive Vice President for Finance and Administration, and Athletic Director to model use of all restricted and non-restricted funds within the CBU operating budget to ensure maximum net tuition revenue.
  • Analyze statistical data from both internal and external sources.
  • Develop and conduct financial aid presentations and participate in recruitment outreach activities, such as Preview Days, Accepted Student Days, New Student Orientations and financial aid workshops, etc.
  • Demonstrate knowledge of the preparation of detailed reports at the executive level and be a competent and effective public speaker.
  • Represent the financial aid office on various campus committees as needed.
  • Maintain and manage a strong working environment through the leadership, hiring, supervision, training, and development of office staff.
  • Oversee and manage the departmental operational budget.


  • Bachelor's degree required. Advanced degree preferred. Must have 5-8 years of progressive experience in financial aid and its administrative operations, as well as supervisory duties. Experience with Banner programs in Student and Financial modules is desired.
  • Excellent analytical and problem-solving skills to develop and enhance cross-functional systems with key University positions. Effective organizational skills required, along with the ability to work in a fast-paced, team-oriented and goal-centered environment. Must work with discretion in handling highly sensitive and confidential information. Overall proficient skill-level in Microsoft Office, which includes Word, Excel, PowerPoint, email, and basic computer concepts.
  • Promote a professional appearance and attitude and engage in behaviors that create an inclusive environment in which all people are valued and supported.
  • Ability to work well with a diverse population and possess a skill-set to resolve difficult issues.

Working Conditions:

  • Full time, M-F, 8:00 am- 4:30 pm, Office Setting with some flexibility of remote work. Hours will consist of some evening and weekend hours for outreach and admission functions as needed

Christian Brothers University

CBU is a private, Catholic, comprehensive university committed to preparing students of all faiths and backgrounds to excel in their professional and public lives by providing challenging educational opportunities in the arts, business, engineering, the sciences, and teacher education.

Click here to apply:;jsessionid=20C9A5D1B5152C36E011C679FC591DC8?JOBID=158220


Financial Aid Associate - Volunteer State Community College (Posted March 11, 2023)

Job Summary:

The Financial Aid Associate for the TN Promise and TN Reconnect Grant coordinates all aspects of these awards according to State processes and procedures. The Associate will provide accuracy in data along with certifying and reconciling state aid for the TN Promise and TN Reconnect Grant. Attending State Aid Training as well as networking with other community colleges to have the latest and best information to serve Vol State students is required. The Associate should be the expert in rules and procedures for these two state programs that exceeds $4.5 million annually.

Job Duties:

  • Provide expertise regarding policies and procedures for state programs, which include but are not limited to: TN Promise and TN Reconnect.
  • Counsel and advise students and families that have program specific inquiries that exceed basic program information.
  • Implement, coordinate and maintain TN Promise and TN Reconnect programs including monitoring of requirements and communication with recipients.
  • Update financial aid staff and academic advisors on any program policy changes or new regulations.
  • Monitor and reconcile TN Promise and TN Reconnect programs on a regular basis.
  • Exercise independent judgment and problem solving skills to counsel students and assist them with completing the financial aid process.
  • Communicate effectively and consistently with co-workers within the department and across campus. Process end-of-term academic eligibility requirements for TN Promise and TN Reconnect and communicate with students accordingly.
  • Maintain current knowledge of all federal, state and institutional regulations and standards to ensure compliance of financial aid.
  • Work with TSAC on awarding and certification of student awards through FAST system.
  • Assist with supplemental phone coverage during scheduled time.
  • Other duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Two years of related experience.

Preferred Qualifications:

  • Associate's degree.
  • Experience with Banner, FAST and the National Student Loan Data System (NSLDS).

Knowledge, Skills, and Abilities:

  • Computer skills (Microsoft Office).
  • Ability to coordinate and communicate with other offices/departments and agencies.
  • Ability to meet deadlines, pay close attention to detail and work independently.
  • Ability to communicate with and work well with diverse groups of people.
  • Knowledge of the Family Federal Rights and Privacy Act (FERPA) with regard to student privacy and protection regulations.
  • Excellent analytical, problem solving and customer service skills.
  • Strong oral and written communication skills.
  • Ability to read and understand federal and state regulations and guidelines.

Pay Rate: $26,940 - $32,330 annual salary depending on experience.

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

Click here to apply:


Financial Aid Counselor - Carson Newman University (Posted March 11, 2023)

Reports To: Director of Financial Aid

FLSA Status: Exempt

Time Requirements: 40 hours per week

Summary Description: The Financial Aid Counselor is an important role in our recruitment and retention of students in enrollment management. To contribute to our goals, the Financial Aid Counselor must be able to attend regular training to learn complex rules and policies; apply rules and policies during awarding and auditing of aid; and communicate rules and policies to students, parents, and other constituents. The Financial Aid Counselor is primarily responsible for counseling students and families, awarding and auditing financial aid, learning other student services areas to provide excellent customer service, and managing an aid program effectively. The Financial Aid Counselor will have a specific aid program(s) responsibility and attend regular training to learn best practices and rules and regulations of their specific aid program(s).

Functional Description:

  • As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks.
  • Office reception and communication for enrollment management
  • Counsel students, parents, and other constituents individually consistent with policies and procedures, using excellent soft skills
  • Counsel students on responsible borrowing
  • Attend enrollment events and recruiting events
  • Present financial aid information at events
  • Award financial aid programs consistent with policies and procedures
  • Reconcile financial aid programs consistent with policies and procedures
  • Process communications consistent with policies and procedures
  • Process workflows consistent with policies and procedures
  • Manage assigned projects effectively
  • Manage assigned aid programs effectively
  • Attend training events
  • Cross-train with other student services areas

Supervisory Responsibilities: None

Education: Bachelor’s Degree in Counseling, Business, or related field or experience in financial aid in lieu of degree.

Experience: Office experience required. Background of higher education administration is preferred. Experience working with Ellucian Colleague software system, and Softdocs preferred.

Required Skills:

  • Self-motivated, results-oriented, and team player
  • Excellent interpersonal skills; curiosity, empathy, and gratitude
  • Must be comfortable to meet with students and parents and communicate effectively
  • Must be comfortable to speak in front of groups, and communicate effectively
  • Organized and detail oriented
  • Ability to accept change rapidly
  • Must maintain highest standards of confidentiality
  • Must have excellent computer skills to include word, excel, and outlook, and ability to learn additional software systems used in financial aid administration
  • Must demonstrate grammatically correct and concise written and oral communication skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to work on a computer in front of two monitors majority of the day
  • Must be able to answer phones, and communicate electronically and verbally
  • Able to deal with stress
  • Able to work in an area where noise, and distractions may occur
  • Able to travel to financial aid events and work limited weekends, as requested
  • Able to lift 25 lbs., such as boxes of office materials

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.

Click here to apply:


Financial Aid Coordinator- Tennessee Tech University (Posted March 10, 2023)

Job Purpose

Administer Tennessee Education Lottery Scholarships and TSAA Grants managing all end of term processes as well as fall and spring certification. This also includes processing unofficial withdrawals and return of funds. This position has a high volume of work during all times of the year and communication with team members, students, parents, state agencies and TSAC is an essential part of this role. The Coordinator works closely with other student services and enrollment management staff to provide financial aid information and prompt service to students. This position will supervise 1 staff, which includes overseeing Dual Enrollment Grants, Non-Traditional HOPE, Co-op and military leave processing. This position serves on the Refund Appeal Committee.

Essential Functions

Manage Tennessee HOPE Lottery Scholarship program. This includes verification of student eligibility and awarding state lottery scholarships, monitoring student academic progress based on eligibility requirements, certification of funds in the state database (FAST), and reconciling these funds between the state, banner, and the Tennessee Tech Business Office. Process Regain forms and Repeat forms to determine if student has met the criteria to regain the scholarship after a loss. Educate students in regard to this process and their ability to regain funds. Monitor Provisional HOPE recipients. Process Lottery appeals. Meet with students to advise them on the lottery appeal due to medical, personal, financial hardship or death in their families. Monitor rules and regulations set by the state to ensure Tennessee Tech is meeting those at all times for the State Lottery Scholarship program. Process state lottery funds for transfer students. Manage HOPE Foster Grant process. Manage all end of term processes.

Determine eligibility, posting of funds, certification and reconciliation for Tennessee Student Assistance Award (TSAA).

Process unofficial withdrawals and return of funds for HOPE and TSAA programs.

Oversee Administrative Associate 5, which includes overseeing the Dual Enrollment Grant process, processing of Non-Traditional HOPE, management of the Co-op process and military leave updates for HOPE Lottery.

Refund Appeal Committee Member

Minimum Qualifications

Bachelor’s Degree in a related field. Ability to interpret and apply policies and procedures. Demonstrate excellent customer service skills with ability to counsel parents and/or students with confidential and delicate situations. High level of organization and ability to handle a large volume of work under pressure. Ability to multitask in a high traffic environment and still provide timely, accurate results. Ability to work independently, prioritize and attend to details as needed. Ability to research and analyze complex datasets. Working knowledge of personal computer applications such as Word and Excel.

Preferred Qualifications

Experience working with Higher Education policies and procedures. Financial Aid Experience. Understanding of TN State Lottery Processes. Ability to reconcile accounts. Proficient in Excel. Ability to travel/speak as needed. Knowledge of Banner/INB, Argos, FERPA, E-Grands.

Work Hours

Typical hours are Monday - Friday, 8:00 am - 4:30 pm


Commensurate with education and experience.

Benefits Information

The University offers a competitive benefits package. Benefits include the accumulation of two vacation days per month and one sick leave day per month, and thirteen University holidays. Other benefits include medical and life insurance (shared cost with the university), retirement, optional 401k, and educational benefits.

Click here to apply:  TTU Portal | Coordinator (


Financial Aid Counselor - Nashville State Community College (Posted March 7, 2023)


In adherence with institutional, state and federal guidelines, the Financial Aid Counselor assists in the administration of student aid programs for a diverse population of traditional and non-traditional students.


  • Analyzes student verification files for accuracy and makes corrections as necessary.
  • Evaluates students’ Satisfactory Academic Progress.
  • Awards students federal and/or state aid.
  • Counsels students regarding file completion, repercussions of drops/withdrawals and SAP appeals.
  • Processes reports for 3rd party awards, unusual enrollment, small comp list, selective service list, etc.
  • Certifies Voc Rehab funds on State’s FAST system.
  • Coordinates and presents FAFSA workshops and presentations.
  • Stays abreast of current student aid programs and requirements through ongoing training and by attending conferences and seminars.


  • Bachelor’s degree in any field
  • Two years of relevant experience


  • Bachelor’s degree in related field, such as Accounting, Business or Counseling
  • Prior experience in a financial services setting or in a higher education environment in a financial aid or student counseling role


  • Ability to communicate with a diverse group of students and parents regarding financial aid.
  • Must be detail oriented and organized while maintaining high degree of accuracy.
  • Knowledge of financial aid regulations.
  • Ability to review, interpret and make professional judgments on complex issues while maintaining compliance with federal and state regulations.

Open Until Filled: Yes

Rate of Pay: $34,398 - $41,282 annually, depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

Click here to apply:


Assistant Director of Financial Aid Systems (Systems Support Specialist III) - University of Memphis (Posted February 28, 2023)

Located in the heart of Memphis, TN, the University of Memphis is a learner-centered metropolitan research university providing high quality educational experiences while pursuing new knowledge through research, artistic expression, and interdisciplinary and engaged scholarship. Founded in 1912, we welcome more than 21,000 students to campus every year with approximately 2,500 faculty and staff employees.

We are seeking an Assistant Director of Financial Aid Systems (Systems Support Specialist III) in the Office of Student Financial Aid & Scholarships to join our team. The Assistant Director of Financial Aid Systems is a key member of the Student Financial Aid & Scholarships management team responsible for coordinating the day-to-day technical and system operations of Banner, the University’s Student Information System.

Job Duties

  • Responsible for database management, strategic use of data and problem-solving in management decision-making, ad-hoc and department reporting using university reporting tool and SQL and computer system processing and support.
  • Determines the feasibility of improving financial aid processes through the use of automated systems using the university’s process scheduler or other tools. Utilizes analytical skills to evaluate and monitor computer system processes.
  • Gathers facts and information pertaining to functional user requirements to enhance use of current computer systems to solve user problems and improve efficiency.
  • Reviews data management procedures and recommends changes to existing policies and procedures.
  • Plans and tests system upgrades for computer information system; documents all aspects of upgrades and changes to business processes and procedures. Communicates with central IT as necessary to ensure consistency with university practices.
  • Manages project planning schedules; provides input regarding resources needed for projects. Determines timelines and future projects with input from Financial Aid leadership.
  • Trains and instructs users in all phases of the computer system, related systems, and computer processes.
  • Supervises and manages daily activities (i.e. computer processes, table and system updates, rules, population selections, batch posting, data and report writing and analysis) of two Financial Aid Data Integration Analysts.
  • Works with other system support specialists, functional users and IT staff to troubleshoot reported problems pertaining to administrative systems; related reports and the reporting database environment.
  • Assist with the management of the departmental website as needed.
  • Other duties as assigned.

Work Schedule

  • Monday through Friday
  • 8:00 am – 4:30 pm
  • May require additional hours beyond normal work schedule during peak periods.
  • This is an on-campus position with some hybrid/remote flexibility.

Hiring Range

$60,000 to $65,000 per year


For more information regarding our benefits and university perks visit our UofM Quick Facts.

Minimum Qualifications

Bachelor’s degree in MIS, Computer Science or related area and three years of computer experience. Relevant experience may substitute for required education.

Special Considerations

The department is especially interested in candidates with experience in high volume computer operations. Banner, Slate, and/or Argos experience is highly desirable.

Click here to apply: WORKforUM. For assistance, contact Human Resources at

Posting Date


Closing Date


*Applicants must apply on-line to officially be considered for the position.

The University of Memphis is an Equal Opportunity/Affirmative Action University. Appointments will be based on merit as it relates to position requirements without regard to race, color, national origin, religion, age, sex, handicap or veteran status.


Student Employment Coordinator (Student Services Professional 1 – MR07) - University of Tennessee, Chattanooga (Posted February 20, 2023)

The Student Employment Coordinator will oversee campus employment activities related to the Federal Work Study Program, Academic Service Scholarships, and the Job Location and Development Program. The position will be the primary administrator of the JobX/TimesheetX System and will manage the creation of users, jobs, hiring students, and ensuring timesheets are submitted on time. The Student Employment Coordinator will work with area employers and departments around campus to establish career and professional development opportunities for currently enrolled students.

Duties and Responsibilities

JobX/TimesheetX Administrator

Works with other departments to ensure timesheets are entered accurately into the TimesheetX system; creates new users, new departments, and jobs for the departments; posts new and existing positions in JobX and approves all new hires; serves as a primary point of contact for all JobX/TimesheetX questions and technical issues; serves as the campus trainer for staff and students who are new to the JobX/TimesheetX System; employee works with the Banner Office and UT payroll office to finalize biweekly pay in TimesheetX; reconciles payroll in TimesheetX and in IRIS biweekly and addresses any discrepancies in pay with the student and the student's supervisor; and maintains reconciliation reports each pay period and forward requested reports to departments.

Federal Work Study Program

Reviews eligibility and awards funds for federal and state aid with full authority to commit funds - includes maintaining the Federal Work Study Program wait list, helping students’ complete employment forms, using E-verify, payroll issues and performance management, including all disciplinary actions up to and including termination; enters, audits, and maintains hiring records in the IRIS system; ensures all campus based awarding is kept within budgetary parameters; and responsible for bi-weekly reconciliation of FWS and ASSP pay in TimeheetX and in IRIS and ensuring that the two systems match.

Job Location and Development Program

Works closely with the Center for Career and Leadership Development to connect students to resources and provides new resources; establishes relationships with local, off-campus part-time employers and participates in career events on and off campus, and tracks earnings of those who have been hired to be reported on the FISAp; assists students and parents to determine what jobs may be right for the student; and develops and updates content for the Job Location and Development and Federal Work Study web pages.

Administrative Duties

Processes departmental payroll, purchases, and personnel documents through IRIS system; verifies and reconciles office procurement cards monthly; processes travel in IRIS; verifies and reconciles the departmental monthly ledger; maintains inventory, orders supply, and manages surplus of office items; and edits and updates content on the Financial Aid Webpage.

Counseling Students

Counsels students and parents regarding the financial aid process and their eligibility and availability for funding to help finance their education expenses at UTC; and provides on /off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes.

The ideal candidate will possess the following:

  • Able to interact with and establish connections with off campus employers and students in a professional manner
  • Detail oriented with effective customer service and interpersonal skills
  • Superior organizational and problem resolution skills
  • Be a self-starter and able to prioritize tasks to meet deadlines
  • Basic computer skills including MS Office
  • Ability to work in a highly stressful environment and possess a high energy level as well as a tremendous amount of stamina
  • Comfortable talking in front of groups of students/parents about financial aid and in an individual one on one setting
  • Ability to communicate effectively with students, staff, and faculty as needed in a professional manner

Review of applications will begin March 2, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Requires a bachelor’s degree in a relevant field and two years of relevant experience in an office setting (at least 1 year of experience working in recruitment or placement) or an equivalent combination of education, training, and experience.

Preferred Qualifications: Master’s degree in Business or related field; previous experience using IRIS (SAP) and/or Banner; previous experience working with students in a job placement capacity; proficient in the use of Microsoft Office Suite; and comfortable working autonomously with new software.

Click here to apply:


Financial Aid Advisor (Student Services Professional 1 – MR07) - University of Tennessee, Chattanooga (Posted February 20, 2023)

The Financial Aid Advisor ensures efficient and precise processing and awarding of Federal financial aid while remaining in compliance with state, federal and institutional regulations, and policies.

Duties and Responsibilities:

  • Responsible for oversight and management of the transfer monitoring process
  • Required to identify any conflicting information reported on the FAFSA using various reports and software, and communicates with students regarding additional documentation needed to complete verification and/or resolve discrepancies on the FAFSA
  • Assists in performing the federal verification process and reporting results as regulated by the US Department of Education
  • Reviews all necessary documents for the verification process through Campus Logic software and sends corrections to the Department of Education when needed
  • Monitors and reviews Cflags as necessary for federal financial aid eligibility
  • Reviews various reports including but not limited to PELL LEU, MRR, POP to insure compliance with federal regulations and communicates with other institutions to resolve any discrepancies
  • Provides appropriate and accurate information to all prospective and continuing students and/or parents regarding educational costs, availability of financial aid resources, program eligibility, application and verification process, and strategies for meeting college costs
  • Responsible for processing documents submitted online, via fax or paper and indexing the documents to the imaging system (Banner Document Manager)
  • Assists in the preliminary review of verification documents and outgoing communication with students via phone, email and mail
  • Reports verification status to the Department of Education as required by federal regulatory requirements
  • Provides counseling for students/parents regarding their financial aid status
  • Assists with phones during high peak times and seeing walk-ins and referrals from the Mocs One Center as needed
  • Serves as the first point of contact for customer service and Mocs One Center inquiries regarding verification
  • Serves as the first point of contact to students/parents regarding a professional judgment
  • Oversees the processing of online, paper, fax and email documents, including performing quality control tasks, which include documents submitted through Campus Logic and Dynamic Forms
  • Makes decisions about what is acceptable and corresponds with students when the documentation is not acceptable
  • Assists the Assistant Director with managing Campus Logic and Next Gen Softwares- Scholarship Manager (used for scholarships) and Dynamic Forms (used for online forms); this includes setting up rules for scholarship awarding, managing data entry to and from these systems, creating new forms and identifying issues
  • Assists with other processing functions as needed
  • Provides on /off campus presentations to high school, civic clubs, etc. concerning financial aid opportunities and processes

The ideal candidate will possess the following:

  • Ability to work in a highly stressful environment and possess a high energy level
  • Superior organizational and problem resolution skills
  • Self-starter and ability to prioritize tasks to meet deadlines
  • Must have excellent oral and written communication skills and be able to work in a computerized environment
  • Must have the ability to communicate effectively with students, staff, and faculty as needed in a group setting or individual basis
  • Basic computer software skills including MS Office required

Minimum Qualifications: Bachelor’s degree in Business or related field and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: Previous experience in Financial Aid performing verification and/or processing student aid; and Banner experience.

Click here to apply:


Institutional Compliance Specialist - THEC/TSAC (Posted January 23, 2023)

The Tennessee Higher Education Commission and Student Assistance Corporation (THEC/TSAC), a jointly staffed state agency located in Nashville, seeks an Institutional Compliance Specialist.

THEC/TSAC administers a variety of financial aid programs available to Tennessee students enrolled in the state’s public and private institutions of higher education, including the Tennessee Student Assistance Award (TSAA) Program, the Tennessee Educational Lottery Scholarship (TELS) Programs, and the Tennessee Reconnect and Tennessee Promise scholarships. Additional information about these programs may be found at

Job Summary and Responsibilities:

The Institutional Compliance Specialist (ICS) is part of the Bureau of Student Aid and Compliance and reports directly to the Director of Compliance, Grants, and Scholarships. The ICS is an extension of a team that conducts periodic financial aid program reviews at all eligible postsecondary institutions to ensure administration of the aid programs is carried out according to state regulatory requirements. The ICS’s primary function is to guide institutions in the administration of state financial aid programs through assisting in the creation of internal policies, development and implementation of best practices, and targeted staff training. The scope of consultations includes 20 state- and lottery-funded financial aid programs awarded to students at approximately 100 Tennessee postsecondary institutions. Although some of the institutional consultations are completed remotely, statewide travel is required on a regular basis.

This position will primarily provide onsite compliance support and intervention services to institutions that have demonstrated the need for short or long-term technical and programmatic assistance for financial aid administrators.

Institutional Compliance Specialist duties may include:

  • Assessing the issues an institution is experiencing related to administering state financial aid and developing strategies to correct the related problems.
  • Guiding the creation of adequate institutional policies and procedures.
  • Training institutional staff.
  • Preparing an exit strategy to ensure the institution is prepared to correctly administer state programs in the future.
  • Regularly meet with other compliance staff to understand and develop best practices for administration of state financial aid programs.
  • Provide technical support and training for financial aid administrators.
  • Maintain awareness of professional development needs among postsecondary financial aid professionals and help design training programs to meet those needs.
  • Work with other members of THEC/TSAC in providing regular training programs for high school counselors and postsecondary financial aid administrators.
  • As necessary, assist in program reviews at postsecondary institutions for all student aid programs administered by TSAC.
  • Assist THEC/TSAC staff with the application of state and federal program regulations.
  • Potential for responsibility to manage other compliance staff on an as-needed basis.


Minimum qualifications:

  • Bachelor’s degree, or higher from an accredited institution of higher education.
  • Demonstrated advanced knowledge in all program rules and requirements as well as the operating systems used by TSAC and postsecondary institutions (FAST, Banner, etc.) to administer the programs.
  • At least five years of institutional financial aid experience at the counselor or assistant director level preferred, although comparable levels of experience may be substituted.

The ideal candidate will exhibit the following characteristics:

  • Attention to detail, ability to work well with others and independently, ability to work well under pressure while maintaining a team-player attitude, and ability and commitment to provide objective analysis and feedback during the review process.
  • Ability and willingness to work collaboratively within the Grants and Scholarships division in cross-functional purposes to improve the overall quality of understanding and administration of all financial aid programs.
  • Proven ability to communicate professionally and effectively with students, faculty, and staff, as well as constituents and stakeholders.
  • Proficiency in Microsoft Word, Excel, and PowerPoint, as well as Adobe products.


In-person attendance at THEC/TSAC offices, higher education institutions, or other locations, as determined by agency leadership, will be required. Extensive statewide travel will be required, including the potential for long-term assignments at postsecondary institutions or other locations across the state.

Salary and Benefits:

The starting salary is commensurate with qualifications and experience. This position offers a competitive benefits package that includes, health, dental, life insurance, and paid vacation and holidays.

About the Higher Education Commission and Student Assistance Corporation:

The Tennessee Higher Education Commission and Student Assistance Corporation is relentlessly focused on increasing the number of Tennesseans with a postsecondary credential. We pursue this goal by innovating for student access and success, creating a policy environment conducive to increased degree attainment, and protecting students and consumers. Additional information about THEC/TSAC may be found at

How to Apply - Submit a cover letter, resume, and contact information for three references to David Heithcock, HR Director, THEC/TSAC at


Student Financial Services Counselor – Milligan University (Posted January 18, 2023)

The Student Financial Services office at Milligan University invites applications for the full-time position of Student Financial Services Counselor. Reporting to the Director of Financial Aid, this position serves as an advisor to undergraduate and graduate students and families through the process of applying for financial aid. The SFS Counselor must be familiar and comply with all applicable federal, state, and institutional guidelines as they award and communicate financial aid to Milligan University students.

Successful candidates should have a bachelor’s degree and 1 year of professional work experience. Financial aid office experience preferred. Successful candidates should also have excellent communication skills (written and verbal), have a strong attention to detail, and demonstrate a strong Christian faith and commitment to Milligan’s mission as a Christian liberal arts university. Primary duties and responsibilities would be performed on Milligan’s campus in an office environment. Occasional local travel may be required.

Application Process: Applicants should submit an application for employment, cover letter, and resume via email to Gus Morgan, Director of Financial Aid, at Review of applications will begin immediately and will continue until the position is filled. Questions about the position or application may be directed via email to the email address above.

Milligan is an equal opportunity employer and considers applications for all positions without regard to race, color, age, sex, national origin, disability status-if such disability may be accommodated without undue hardship-protected veteran status in provision of employment opportunities and benefits pursuant to federal requirements. Visit for information about the University, its mission statement, and its commitment to diversity.

Click Here to Apply -

Eligible TASFAA members should send the exact wording for the open position and if there is a document to add, please make sure it is in .PDF format. 

To post a job opening please email the announcemento Postings about the job opening should be informational only and should not include promotional information about the institution or company. Job listings will remain posted for approximately 90 days unless we are told to remove the posting earlier.

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