TASFAA-TN - Job Listings

Current Job Postings

Financial Aid Counselor, Extended Campus

Nashville, Tennessee, United States

Staff

Staff Full-Time

Title: Financial Aid Counselor, Extended Campuses

POSITION SUMMARY
The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Two years of relevant experience

PREFERRED QUALIFICATIONS
Experience in financial aid

Experience with Banner, SLATE, and Degree Works

NASFAA credentials

KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.

Open Until Filled: Yes

Rate of Pay: $37,187.00 - $44,636.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

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Financial Aid Specialist

Harriman, Tennessee, United States

Staff

Staff Full-Time

Closing on: Nov 23 2024

Title: Financial Aid Specialist

Employee Classification: Other Professionals

Institution: Roane State Community College

Department: Financial Aid

Campus Location: Roane State Community College

Job Summary

The Financial Aid Specialist at Roane State Community College role involves assessing eligibility for various aid programs, including federal, state, and institutional grants, loans, and scholarships.

Job Duties

Verification of Financial Aid files
Process and award Federal Pell Grant
Process and award Federal Direct Loans
Resolve over awards in student FA packages
Oversight (certifying, awarding, reconciling, award adjustments, issue resolution, reporting) of the following programs/processes:
- Tennessee Student Assistance Award (TSAA)
- Federal Supplemental Opportunity Grant (FSEOG)
- Student Engagement Reporting
- Electronic Consent Monitoring
- Resolve student data and suspense files in BANNER Reporting to federal and/or state agencies
- Process Athletic scholarships

Minimum Qualifications

Bachelor’s degree
Two (2) years of Financial Aid experience, prefer in-depth knowledge of verification, awarding, program information.

Preferred Qualifications

Previous experience with Banner, COD, NSLDS; FAST.

Knowledge, Skills, and Abilities

Ability to work independently and within team environment.
Analytical thinking and ability to multi-task.
Ability to present Financial Aid information at various events.

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Financial Aid Assistant

Jackson, Tennessee, United States

Student Services

Staff Full-Time

Title: Assistant

Institution: Jackson State Community College

Job Summary

Assist with financial aid processes to provide clerical and technical support for the Financial Aid Office in the awarding and maintaining of federal, state and institutional aid while providing excellent customer service.

Job Duties

35% - Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information. Track data needed to start and complete student files and send follow up requests. Process WIOA and Voc Rehab applications, and Consortium Agreements. - (Essential)
30% - Assist students at front counter and by phone as needed. Assist students in completing the FAFSA. Process incoming mail. Receive and route calls appropriately. Respond to all email messages received. - (Essential)
25% - Provide clerical and technical support for federal and state programs. Utilize our campus administrative system, Banner, to serve students and colleagues. Prepare the financial aid information/status for orientation sessions as needed. - (Essential)
5% - Assist with the preparation of files for shredding, including scanning and quality control. Serve as primary office user for SciQuest supply order and PO system. - (Marginal)
5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma or equivalent. Two years of clerical experience.

Preferred Qualifications

Associates Degree. Financial aid experience.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to work across teams and with a variety of constituencies. Proficiency with Microsoft Office applications. Banner database experience is a plus. Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid data as needed. Accuracy and attention to detail required. Reasoning and personal judgment abilities required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks. Comprehensive knowledge of office procedures. Customer service oriented. Time management, organizational, and multitasking skills are required. Must be able to exercise ethics and maintain confidentiality.

Physical Demands / Working Conditions

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Pay Rate: $31,677- $38,011 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Open Until Filled: Yes; for best consideration, apply by: 11/12/2024

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

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Financial Aid Officer

Jackson, Tennessee, United States
Finance
Staff
Student Services
Staff Full-Time

Title: Financial Aid Officer

Institution: Jackson State Community College

Job Summary

Assist with the administration of financial aid programs, providing eligible students with funds to attend college.

Job Duties

90% - Assist in the administration, awarding, and coordination of aid. Coordinate Pell Grant reconciliation and reporting. Coordinate one or more of Tennessee Student Aid (TSAC) programs, and private loans. Counsel students regarding available aid, application, and regulations. Adhere to federal, state, and institutional policies and procedures. Determine student eligibility using need analysis and other documents. Evaluate documentation provided by student and parents; perform verification and conflicting data resolution. Periodically evaluate and amend policies and procedures to ensure compliance with federal and state regulations. Participate in ongoing study, training, and professional development activities to stay abreast of changing federal and state regulations to ensure compliance. Counsel students regarding the impact of withdrawal or dropped classes on their continued eligibility. Perform Return to Title IV analysis and notify students of their federal overpayments and institutional liabilities. Use professional judgment to review unusual student circumstances and supporting documents on a case-by-case basis to make exceptions to federal and state eligibility rules when appropriate. Resolve student eligibility issues such as drug convictions, loan defaults, grant overpayments, SSN discrepancies , citizenship and immigration status, tax filing status, and reported tax information. Review student grades to ensure that Satisfactory Academic Progress has been maintained. Prepare reports to federal and state agencies. Coordinate the Financial Aid Office CPoS processes assist with evening and off-campus workshops and presentations. Other duties as assigned by the Director of Financial Aid or Financial Aid Coordinator. Serve as backup to Financial Aid Assistant and Financial Aid Specialist as needed. Assist the Dean of Students as backup School Certifying Official to the Department of Veterans Affairs - (Essential)
10% - Other duties as assigned - (Marginal)

Minimum Qualifications

Bachelor’s degree required. Prior financial aid experience is required. Equivalent experience in a related field will be considered.

Preferred Qualifications

Preference will be given to applicants with 2 years or more of applicable experience from a post-secondary education institution.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills; ability to give group presentations. Proficiency with Microsoft Office applications; especially Excel and Outlook. Ellucian Banner database, EDE, COD, NSLDS, and FAST experience or knowledge is a plus. Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations. Office administration, attention to detail, public relations, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $43,888 - $51,120 (Annual salary depending on eligible experience which is defined by the current compensation plan.)

Open Until Filled: Yes; for best consideration, apply by: 11/09/2024

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.

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Director of Student Financial Aid
Department: Financial Aid
Location: Nashville, TN

The Director of Student Financial Aid (Student Financial Services) is responsible for all student account functions, including student billing; cashiering operations; posting of federal and financial aid; timely issuance of student refund checks; monitoring and management of delinquent collection balances; supervising and managing the Financial Services Department; ensuring superior customer service to students, faculty and staff; managing third party vendors. This is a permanent full-time onsite (campus) based position, incumbent must be able to commute to the Nashville campus.

Director of Student Financial Aid Duties and Accountabilities

Manage and execute campus day-to-day financial aid activities, including: financial packaging, advising, Title IV eligibility, batching and requesting funds.
Determine student’s title IV eligibility and awards federal, state, institutional and private sources of financial aid to students within appropriate guidelines and regulations.
Provide entrance and exit counseling at appropriate times to encourage responsible debt management and ensure regulatory compliance.
Process timely student payments and assisting in reconciliation of all student payments.
Ensure billing of all tuition, fees and other student charges
Manage collection administration pertaining to past due accounts
Disburse to accounts all student financial aid
Review and process all student refunds
Monitor satisfactory academic progress; maintain systems of accountability.
Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.
Communicate effectively with students via e-mail providing information and responding to requests.
Perform Professional Judgment reviews in individual cases regarding cost of education, family contribution, and dependency status.
Exercise professional judgment and initiative to make recommendations for continual process improvement within Enrollment Services.
Responsible for establishing and adhering to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
Must be able to effectively communicate and counsel with enrolled and prospective students, and their families.
Establish excellence in customer service by providing the ability to resolve serious complaints, maintain key relationships, make adjustments, handle high profile meetings, develop and foster very sensitive relations or other significant matters.
Communicate frequently with appropriate contact and serve as liaison with federal and state agencies, financial institutions, campus offices, high school counselors and administrators, and other campus level administrators.
May supervise non-exempt staff.
Demonstrate proficiency in timely collections: 80% aid paid by end of the 5th week of term.
Maintain consistently clean files for Compliance with Federal/State regulations, SAE’s policies and procedures. - Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.
Trains new Financial Aid Representatives.
Follow-up to collect outstanding documentation and arrange for follow up or final FA appointments with prospective and continuing students via e-mail, message board (via our internal student server), telephone, chat, and various other communication methods.
Using software, monitor, create and complete contact activities daily to track activity, identify pending issues, and to assist in planning future work.
Organizes and manages all required data maintenance for out-of-school borrower services as required in both the CampusVue and the NSLDS systems.

Director of Student Financial Aid Key Relationships:

Campus Director
Group Director of Student Financial Services
SAE/Expression local and Group staff
SAE/Expression Students

Director of Student Financial Aid Key Result Areas:
Objectives:

Financial Aid Packaging
Quality Assurance
Maintain Financial Aid Records
Manage Collections

Major Activities (Critical Success Factors)

Adheres to company 6-tep Financial Aid Process
Maintain consistently clean files for compliance with Federal/State regulations, SAE/Expression policies and procedures
Update National Student Loan Data system (NSLDS), Gemcore, and Campus Vue records in a timely accurate manner.
Ensure billing of all tuition, fees and other student charges.
Manage collection administration pertaining to past due accounts.

Key Performance Indicators:

90% packaged (at step 4 or above) at end of add/drop.
95% packaged (at step 4 or above) within 2 weeks of the start date
100% packaged (at step 4 or above) with in 4 weeks of start date.
Less than 10% comment rate per term and less than a 5% potential liability rate for the year.
Certify student enrollment data in NSLDS at least every 2 months.
Weekly, review and issue invoices, and reconcile past due accounts
Ensure 80% of aid is paid by end of the 5th week of term.

Director of Student Financial Aid Qualifications:

Bachelor's degree in Finance or Accounting.
Previous experience working with and technical knowledge of student financial aid programs.
More than three (3) years of progressive experience in a Financial Aid assistance, which includes Title IV and/or non-Title IV packaging at a post-secondary institution.
Knowledge of Veterans Benefits
Proficient in Microsoft Office software programs, including Excel and PowerPoint for MAC
Non-financial aid experience might include customer service functions in a financial industry such as banking or credit services
Excellent written and verbal communication skills.
Strong interpersonal skills with both faculty and student populations.
Superior organizational and problem resolution skills.
Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
Ability to interact effectively as a member of a team and work collaboratively with other departments.
Ability to answer complicated student questions accurately and in detail
Ability to deliver outstanding customer service by telephone, e-mail, and other media
Ability to follow processes, work effectively on a team, and maintain a positive attitude
Ability to work without close supervision and to set one's own priorities and work schedule
Strong collaboration and team working ability

COMPETENCIES

Communicating: Communicating effectively with people at all levels in the organization. Communicating clear and concise information; avoiding vagueness, ambiguity, and mixed messages. Giving specific, timely feedback to manager and others increasing the organization’s efficiency. Receiving cooperation and support from people at varying levels and in different groups.
Learning & Adapting: Remaining productive during periods of change. Taking the initiative to mitigate challenges and obstacles as needed; being action oriented.
Maximizing Resources: Working collaboratively with people throughout the organization. Supporting others when needed. Working effectively with people who have diverse ideas and perspectives.
Quality & Customer Focus: Continuously look for ways to simplify and improve work processes to achieve better results. Seeking input from internal and external customers to create efficiencies and improve performance. Maintaining focus on long-term quality results.

Director of Student Financial Aid Additional Information:

Sitting and standing for long periods. Dexterity and coordination to handle files and single pieces of paper, occasional lifting of items weighing up to twenty-five (25) pounds such as files, stacks of paper, equipment and other materials. Moving from place to place within the organization, minimal reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods

START YOUR APPLICATION

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Asst. Director of Financial Aid, Regulatory Compliance

Nashville, Tennessee, United States
Staff
Staff Full-Time

Title: Assistant Director of Financial Aid, Regulatory Compliance

POSITION SUMMARY
This position is responsible for coordinating outreach events, supporting our institutional partners, and helping maintain and monitor the College’s financial aid compliance program.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES
Stay abreast of legislative changes impacting the College and assist the Director in partnering with other institutional departments to respond to pending legislation that impacts the Office of Financial Aid or the College, including identifying regulatory changes and ensuring timely updates of institutional procedures to ensure compliance. Manage a risk-based quality control program that provides continuous monitoring of the College’s financial aid performance to ensure compliance with regulatory compliance procedures. This includes transaction testing, reporting, deficiency tracking and remediation. Maintain an ongoing regulatory training program for institutional partners to ensure regulatory awareness and operational effectiveness.

Maintain the financial aid operational and communication calendar to ensure timely reporting. Coordinate office workflows related to file processing, scanning, year-end and preparation and planning for upcoming fiscal year. Oversee EdAmerica Call Center for quality assurance and serve as the primary contact for referrals and escalations. Additionally handle the submission of training opportunities to EdAmerica. Serve as the key contact for addressing Financial Aid issues in the Welcome Center, ensuring timely resolution. Coordinate the financial aid outreach efforts, by scheduling staff for events and workshops, organizing office-sponsored events, and keeping the financial aid webpage information up-to-date. Identify and recommend process improvements within the financial aid office to increase student success, improve department efficiencies, reduce costs and streamline/simplify financial aid processes for students.

Process the financial aid components of the CPOS (Course in Program of Study) daily reports, and collaborate with Records office to resolve any related concerns. Serve as backup to the co-Assistant Director of Financial Aid, as needed but particularly with professional judgement, dependency overrides, homeless youth determinations, and R2T4s. Monitor, update, and resolve engagement reporting throughout the term and during end-of-term processing. Supervise and train assigned office personnel, technical clerks, temporary employees and student workers. Serve as a member of the SAP and IRP appeal committees. Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Bachelor’s degree

Five (5) years of increasingly responsible experience in a financial aid office or at least one (1) year of experience in a financial aid office with sufficient NASFAA credentials to demonstrate required knowledge.

Experience using federal EDE software processing websites (such as NSLDS, COD, FPP, etc.) and other financial aid related software.

PREFERRED QUALIFICATIONS
NASFAA credentials

Prior experience using BANNER, ARGOS, Automic, Dynamic Forms, Xtender (BDM), FAST, and SLATE

KNOWLEDGE, SKILLS AND ABILITIES
Ability to accurately and thoroughly document, record and maintain data. Ability to handle sensitive and confidential information. Demonstrated time management and prioritization skills necessary to complete tasks in a timely manner. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Critical thinking skills to identify the underlying principles, motivations, reasons or facts by breaking down information or data into separate parts. Knowledge of regulations governing the administration of federal and state financial aid. Proficient MSOffice skills, including PowerPoint or other presentation software. Ability to work nights and weekends, as needed, to get tasks completed.

Open Until Filled: Yes

Rate of Pay: $47,798.00 - $59,748.00 depending on experience

Nashville State offers flexible work arrangements for positions that qualify.

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Financial Aid Specialist

Jackson, Tennessee, United States
Staff
Student Services
Staff Full-Time

Title: Financial Aid Specialist

Institution: Jackson State Community College

Job Summary

Assist with the financial aid process so that a student may receive financial aid to attend college. Process documents, manage workflows, and provide customer service to students and other JSCC employees.

Job Duties

25% - Communication/Documentation: Manage email inquiries to FAO. Assist/monitor Workflow; scanning and indexing. - (Essential)
25% - Monitor incomplete files. Prepare applicants’ files for verification and awarding by the FA Officers. - (Essential)
20% - Serve students at front counter when Assistants are unavailable and provide telephone support. - (Essential)
15% - Prepare Satisfactory Academic Progress (SAP) appeals for the Director/Student Aid & Awards Committee review. - (Essential)
5% - Order offices supplies. Maintain FA calendar for appointments/meetings. Coordinate all events; set up, advertising. (FAFSA Frenzies, GE, etc.) - (Marginal)
5% - Process JSCC scholarships. Notify recipients. Monitor budgets; reconcile funds. Process third party requests for student financial aid information. Process/monitor TN Grants using TSAC’s system. Collaborate with Admissions/Business Office on award eligibility. - (Marginal)
5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma, or equivalent, and one year of financial aid (or related) experience is required.

Preferred Qualifications

Associate’s degree preferred.

Knowledge, Skills, and Abilities

Strong interpersonal and public relations communication skills; ability to effectively communicate using written and verbal skills.
Proficiency with Microsoft Office applications. Banner database experience or knowledge is a plus.
Ability to perform basic math functions such as addition, subtraction, multiplication, and division; ability to perform calculations related to financial aid information as needed.
Reasoning ability required in decision-making, advising and assisting students, applying relevant policies, procedures, guidelines, and regulations and performing various tasks.
Office administration, customer service, time management, organizational, and scheduling skills required. Must be able to exercise ethics and maintain confidentiality.

Pay Rate: $34,844 - $41,813 Annual salary depending on eligible experience which is defined by the current compensation plan.

FLSA Status: Non-Exempt

Openings: 1

Open Until Filled: Yes. For best consideration, apply by September 27th, 2024.

Special Instructions to Applicants:

To be considered for this position, we require an attached resume, cover letter, and unofficial transcripts/certifications (if applicable).

A completed satisfactory background check will be required before hire.

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Middle Tennessee State University

Assistance Director Technical Services - Financial Aid Office

Close Date – September 17, 2024

Job Summary/Basic Function

Under the supervision of the Associate Director of Financial Aid, job responsibilities include:
(1) Manage all processes regarding Financial Aid Satisfactory Academic Progress.
(2) Utilize SQL and Argos, write reports used for multiple purposes within the Financial Aid Office. Create / update Dynamic Forms.
(3) Supervise a Financial Aid Coordinator and Financial Aid Assistant.
(4) Monitor overaward reports and adjust financial aid as necessary.
(5) Provide backup to the Associate Director of Financial Aid regarding electronic file submissions to the Federal Department of Education, Tennessee Student Assistance Corporation, etc.
(6) Provide technical support to Financial Aid Office staff.
(7) Perform other duties as assigned.

Required Education

Bachelor's degree required

Required Related Experience

Two (2) years progressively responsible experience with computer systems in a service environment, university financial aid or enrollment management office or related area.

Desirable Related Experience

- Three (3) years progressively responsible experience with computer systems in a service environment, university financial aid or related area;
- Three (3) years progressively responsible federal / state financial aid experience;
- Experience utilizing the Ellucian Banner Software System or related Financial Aid Management (FAM) system.
- Working knowledge of SQL and Argos.

Click on this link for additional information and to apply: https://careers.mtsu.edu/en-us/job/497965/assistant-director-technical-services-financial-aid-office

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Director, Financial Aid

American Baptist Theological Seminary dba American Baptist College

NASHVILLE, Tennessee

About the Opportunity

The mission of American Baptist College (ABC), a historically Black College with a liberal arts emphasis, is to educate, graduate, and prepare diverse students for Christian leadership, service, and social justice the world. The teaching philosophy at American Baptist College will help students develop a rigorous spirit of curiosity that connects theory to praxis, promotes community and inclusion as well as cultivates habits of life-long learning through continuous self-reflection and self-evaluation. To accomplish these aims we will teach our students to grow ethically and spiritually by expanding their vision to include the principles of social justice, equity, advocacy, and leadership in order to build their analytical and interpretative skills in both faith communities and the broader society.

The Academic and Student Affairs division of American Baptist College invites applications for the Director of Financial Aid. This is a full-time position beginning August 31, 2024. Salary will be commensurate with qualifications and experience.

Responsibilities:

As the Director of Financial Aid, you play a critical role in the academic and student affairs operations by administering the financial aid program at American Baptist College while maintaining compliance with federal and state regulations and college policies and procedures. Reporting to the Vice President for Academic Affairs, the Director of Financial Aid is responsible for all aspects of the student financial aid Title IV program, including evaluating the financial needs of students from a variety of resources and coordinate activities to achieve a strategic, student-centered approach to financial aid activities that support the college’s mission. Therefore duties include, but are not limited to the following essential and core job functions:

Essential Job Functions:

Interprets and applies federal laws and regulations, college policies and regulations and state regulations relating to the disbursement of student financial aid funds.
Counsels and advises current and prospective students regarding availability and qualifications for various types of financial aid.
Assures the integrity of all student accounts data in compliance with all applicable state and federal laws, rules, and regulations; works closely with the Business Office regarding student accounts, disbursements and reconciliation.
Trains designated financial aid staff or other college personnel as directed/as needed;
Prepares required reports and respond to requests for information from federal, state and other agencies
Review and process verification and estimated financial aid offers for students
Maintain knowledge of federal (Title IV) and state regulations related to financial aid by participating in conferences, workshops, webinars and other FSA provided training.

Core Job Functions:

Student Eligibility and Document Review:

ISIR Import, Review and Processing status
Resolve C-flags (Citizenship, SS, etc.) and other conflicting information
Review Financial Aid History & Transfer Monitoring (NSLDS)
Verification (Document Collection, Review and Update)
Program Eligibility

Packaging and Awarding

Run packaging process in CAMS to auto apply budgets and aid offers (Pell, SEOG and Direct Loans)
Import/Export Pell and loan origination and disbursement records to COD
Enrollment Status verification (Grade level and registration status)
Review and update document completion for loan processing (EC, MPN, PLUS App, etc.)

Additional Functions:

Oversee and Process Withdrawals/R2T4
Oversee and Award/Reconcile Campus-based Aid
Oversee and Award Institutional Scholarships
Oversee, review and serve as FA Committee Supervisor for Satisfactory Academic Progress
State Grants/Scholarships Awarding and Reconciliation
Oversee and process Aid Adjustments and Cancellations
Assist Registrar with NSLDS Enrollment Reporting as needed

Qualifications:

Bachelor’s degree in business, accounting or related field from an accredited college or university required; Master’s degree in related field preferred.
Five years of financial aid functional management experience, including origination, disbursement and reconciliation, regulatory policies and best practices, and working with financial aid reporting systems preferred, with supervisory experience desired.
Knowledge of trends and developments in financial aid and demonstrated commitment to higher education.
EdExpress/COD/ CAMS experience desired.
Proficiency in the use of USDOE aid processing systems (COD, NSLDS, G5)
Proficiency in the use of research, statistical analysis and information technologies.

Skills:

Ability to relate effectively with multiple constituencies.
Exceptional interpersonal, teambuilding and problem-solving skills.
Working knowledge of Microsoft Office.
Excellent written and oral communication skills.
Ability to deal effectively with a diverse student body.

Additional Information:

American Baptist College is a Historically Black College with a liberal arts emphasis. Its mission is to educate, graduate, and prepare diverse students for Christian leadership, service, and social justice in the world. The College gives preference in hiring qualified candidates who demonstrate cultural competence for, commitment to, and connection with the mission it advances and the communities and congregations it serves. Moreover, the College seeks candidates immersed in the best and emerging practices in their field for undergraduate education. As an equal opportunity employer, the College values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

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Title: Financial Aid Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Financial Aid

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville seeks a student-centered Financial Aid Support Associate to serve as the primary contact for all financial aid inquiries. In this role, you will assist in guiding students through the aid process from initial intake to award packaging and disbursements, leveraging your technical skills and commitment to outstanding service. As a helping hand in our office, your administrative expertise and precision will empower students to achieve their career goals through financial support. This impactful position allows you to directly support our college’s mission of workforce development by helping eager learners access training programs. This full-time position will work 7.5 hours daily, Monday through Friday, and 37.5 hours weekly.

Job Duties

Financial Aid Department: • Provide front-line customer service to students by answering inquiries regarding financial aid programs, eligibility, application processes and deadlines, and award amounts via phone, email, and in person. • Review financial aid applications for completeness and accuracy; conduct file verification that can include requests for further information. • Serve as the initial point of contact for incoming documentation, inquiries, and issues related to verification, missing documents, professional judgment, and special circumstances reviews. • Assist with financial aid presentations, workshops, and campus outreach events to promote awareness. • Maintain financial aid records, files, and documentation in compliance with federal, state, and institutional regulations. • Provide direct assistance to applicants and current students in completing FAFSA applications by explaining requirements, interpreting guidelines, and resolving any issues. • Process a wide variety of financial aid-related transactions through all stages of the lifecycle, from initial inquiries and FAFSA filing through verification, awarding, disbursements, and monitoring continued eligibility. • Serve as a resource for current and prospective students, providing general information on all aspects of financial aid programs, requirements, and processes. • Assist with day-to-day workflows, such as certifying enrollment for tuition assistance programs, performing verification and resolving conflicting data, and assisting with packaging and awarding aid. • Represent the financial aid office at new student orientations, recruitment events, graduation ceremonies, and other college functions. • Provide support for special projects and academic progress checks as needed and perform. • Occasional travel may be required to attend information sessions, recruitment events, all campus locations, or training off-site. - (Essential)

Professional Development: • Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing financial aid regulations and systems. - (Essential)

Service to the College and Community: • Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public. - (Essential)

Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)

Minimum Qualifications

• Must possess a high school diploma or equivalent
• Graduate of a technical diploma or degree
• Minimum of three (3-5) years of office work experience

Preferred Qualifications

• Experience in financial aid, higher education and Banner system with knowledge of financial aid programs
• Graduate of an associate or bachelor degree program

Knowledge, Skills, and Abilities

• Maintain stringent confidentiality of student records.
• Requires knowledge of rules, regulations, and guidelines related to assignments. Knowledge attained through extensive training and experience.
• Ability to simultaneously plan, organize, and solve complex and routine tasks.
• Must have the ability to establish and maintain effective interpersonal working relationships with high schools, colleges, current and prospective students, faculty, staff, and the general public.
• Excellent computer and math skills with attention to detail and accuracy.
• Ability to deal tactfully with the public and co-workers.
• Ability to communicate well on a functional level in both written and verbal form.
• A high level of professionalism, organization, follow-through, and attention to detail is required.
• Willingness to remain current in regulations and policies relating to financial aid programs.

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines within the range of $31,294 - $47,332.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:
Resume
Educational transcripts/diploma

Applications are accepted until 09/14/2024.

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Financial Aid Specialist, Austin Peay State University

Position Summary

The Financial Aid Specialist is responsible for reviewing financial aid applications. This role involves direct interaction with students and parents to ensure the proper disbursement of financial aid.

Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 166,000 people located approximately 40 miles northwest of Nashville, TN.

Primary Duties and Responsibilities

Analyze and evaluate student financial data.
Verify accuracy and consistency of data from need analysis calculations and federal tax documents.
Perform data analysis to identify discrepancies and determine appropriate resolution actions.
Review federal financial aid applications to ensure files are accurate and complete for aid disbursement.
Counsel students and parents on verification procedures and financial aid matters.
Request additional information from relevant sources to complete the verification process as necessary.
Review verification technical references annually and stay updated on changes.
Transmit and track data corrections.
Discuss financial aid packages and payment arrangements with students and parents.
Maintain and update the policy manual for electronic transmissions, verification, and processing.
Create and update verification forms for the financial aid office annually.
Maintain proficiency with financial aid administration software and related computer programs.
Supervise and train student workers.
Assist in determining eligibility and issuing fee deferments.
Purge inactive files annually and maintain an organized active and pending filing system.
Perform other job-related duties as assigned.

Knowledge, Skills, and Abilities

Proficiency in operating a personal computer and associated software (Outlook, Word, Excel, etc.) and Ellucian Banner.
Effective and appropriate communication skills.
Ability to maintain confidentiality of records and information.
Ability to interact effectively with diverse populations, the University community, and the public.
Keen attention to detail for detecting and correcting grammatical and spelling errors.
Capability to maintain accurate paper and electronic files.
Strong multitasking skills and ability to handle multiple tasks simultaneously.
Understanding and compliance with detailed federal regulations.
Proficiency in performing accurate mathematical computations.
Strong organizational, decision-making, and independent work skills.

Physical Requirements

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Required Minimum Qualifications

Associate’s Degree or a minimum of two years of university study.
Previous financial aid experience preferred.
Knowledge of government rules, regulations, guidelines, and procedures related to financial aid.
Successful completion of a background check.
Submission of an official transcript (if applicable) and contact information for three (3) references.

Interested candidates can apply here: https://apsu.peopleadmin.com/postings/17084

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Director of Financial Aid and Scholarships

The University of Tennessee at Martin is accepting applications for a Director of Financial Aid & Scholarships. The Office of Financial Aid & Scholarships (FAS) is housed within Enrollment Services & Student Engagement (ESSE). The Office of FAS is a high-energy, high-stress, forward-thinking department that simultaneously handles multiple, on-going projects. This position will require frequent interaction with: current and potential students and families at the Martin campus and all six Centers, high schools, supervisees, colleagues within ESSE, and faculty/staff from across UTM’s campuses. This position will require occasional night and weekend hours.

The Director is ultimately responsible for compliance with federal, state, and institutional regulations regarding the awarding and disbursement of financial aid refunds. The Director works closely to enhance and improve the overall enrollment (recruitment, engagement, progression) processes. The Director plays a key role in ensuring the Office of Financial Aid and Scholarships is continually assessing its activities and service to provide outstanding support to the constituents of the Martin campus and all six Centers.

Duties & Responsibilities

Duties and responsibilities of this position include, but are not limited to:

Applying the institution’s mission and values to the administration of student financial aid;
Providing leadership and support and supervision to the FAS staff ensuring high quality customer service by providing training and development, guidance on new regulations and policies, preparing and conducting performance evaluations;
Overseeing the One Stop Shop ensuring students and families receive first-class, student-centered support and service;
Complying with and applying all appropriate state and federal regulations that pertain to student financial aid;
Overseeing all Title IV, federal, state, and institutional aid ensuring proper awarding, eligibility, disbursement and reconciliation;
Reviewing and evaluating the effect of institutional policies, procedures, and academic structures on program eligibility and student eligibility;
Planning the development and implementation of strategic initiatives to enhance the enrollment (recruitment, engagement, and progression) for a qualified and diverse student body;
Advising and providing feedback to university administrators with regard to innovative financial aid strategies related to recruitment and retention;
Assisting with data collection to identify patterns, trends, and relationships;
Drafting and editing written communications for prospective and current students and families;
Coordinating regular and recurring visits to each of the five UTM Centers;
Monitoring the budget for the FAS;
Assisting with recruiting prospective students and families, including high school visits, community college visits, college fairs, award nights/events, and individual visits where appropriate;
Preparing and presenting Financial Aid and Scholarship presentations to various audiences;
Engaging actively in professional and personal development activities and events;
Serving on committees, working on special projects, and undertaking special assignments promoting FAS, ESSE, and UT Martin;
Promoting the University to a variety of constituent groups to enhance both the recruitment of students and the image of the University;
Representing the University positively to the City of Martin and surrounding communities;
Serving as a member of the ESSE Leadership Team;
Other duties as assigned.

Additional Information
The successful candidate should have experience with and passion for personally investing in the success of college students, and the expectation of contributing to our team immediately. The successful candidate should possess a sense of humor and a sincere desire to serve our students, UT Martin, and the surrounding community. The successful candidate should demonstrate flexibility and energy, and be able to think quickly on his/her feet. The successful candidate should be committed to professional development.

Qualifications

The minimum qualifications are:

Masters degree from an accredited institution or an equivalent combination of education, training and experience;
5 years of financial aid experience, preferably at the Assistant Director level or higher;
Experience of institutional aid leveraging models and professional judgment;
Experience with staff supervision.

The desired qualifications are:

8 years of financial aid experience, including supervising staff;
Proven track record of effective management in a student financial aid setting;
Knowledge and experience in leveraging financial aid as an enrollment management tool, specifically in recruitment and retention;
Elevated sense of personal initiative, integrity, and accountability;
A record of excellent interpersonal and relationship-building skills that allow for frequent and comfortable conversations with students, families, administrators, staff, and faculty;
Strong listening, written and oral communication skills;
Organizational skills and the ability to prioritize and handle multiple tasks.
Track record of professional development and engagement with appropriate professional organizations, preferably in NASFAA, SASFAA, and/or TASFAA;
History of utilizing technology to engage constituents;
Experienced user of Banner.

Supervision Received
This position will report to the Executive Director of Enrollment Services & Student Engagement (ESSE). In-person and e-mail contact is expected on a regular and frequent basis. Written reports may be expected concerning specific situations. The person in this position is expected to hold regular office hours and check e-mail frequently.

Application Process: Qualified applicants must apply online and attach a cover letter and resume.
Application Deadline: Applicant review will begin immediately and will continue until a candidate has been identified.
Minimum hiring rate $85,778.17 annually (Market Range 15) - Salary is commensurate with education and experience.
To view Annual Security & Fire Report https://www.utm.edu/offices-and-services/public-safety/_media/2023 UTM ASFSR official.pdf

Job Executive/Administrative

Primary Location US-Tennessee-Martin
Organization Financial Aid & Scholarships

Campus/Institute  Martin
Schedule  Full-time
Job Posting  Jul 16, 2024, 2:59:22 PM

Click this link to apply

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Associate Director, Financial Aid, Christian Brothers University (posted 7/18/24)

About Christian Brothers University:

CBU is committed to creating and maintaining a rigorous and enriching learning experience for our students by providing them the best instruction and support by a superior faculty and staff. CBU encourages opportunities to celebrate diversity in an environment that prepares our students to be global citizens. CBU is an attractive and safe campus environment, and it is quite possibly one of the friendliest campuses anywhere.

If you would like to contribute to these hallmarks of a CBU education, please consider applying for our faculty or staff vacancies through these current employment opportunities.

Job Description:

The Associate Director assists with the overall responsibility for daily operations of the Financial Aid office, including training and management of operational staff, awarding aid, verification, Satisfactory Academic Progress (SAP) and appeals, return to Title IV calculations (R2T4), compliance, and process improvement. The Associate Director maintains full working knowledge of the federal, state, and institutional regulations. The Associate Director of Financial Aid is responsible for financial aid fund management and the administration of the Federal Direct and private loan programs. The Associate Director is responsible for management of the disbursement process, reporting, and reconciliation of Title IV programs. The Associate Director of Financial Aid serves as a resource to ensure compliance regarding Title IV eligibility questions from financial aid staff. This position is to serve as backup to the Director of Financial Aid, as needed.

Essential Duties and Responsibilities:

Responsible for the management of the Federal Direct Loan, and private loan programs.
Counsel and advise students regarding loan options and financial awareness of student debt.
Responsible for management of the disbursement process for all financial aid funds and administrative review of release of refunds.
Responsible for the coordination, monitoring, and reconciling of the Federal and Institutional Work Study Programs.
Responsible for awarding of all Graduate Program loans and scholarships.
Responsible for management of summer Pell Grant awarding.
Responsible for monthly reconciliation and disbursement reporting requirements for the Federal Direct Loan funds and the Federal Pell Grant program.
Access and analyze federal financial aid history using the National Student Loan Data System (NSLDS) and update online enrollment status as it relates to financial aid eligibility.
Determine and override complex and unique issues by exercising Professional Judgment authority as allowed by the Department of Education.
Complete federal verification and award financial aid funds in compliance with respective policies and procedures.
Responsible for maintaining current knowledge of Title IV financial aid programs.
Ensures compliance with NCAA and conference rules and regulations related to the financial aid of student-athletes.

Requirements:

Bachelor's degree with a minimum of three years of experience in the administration of financial aid.
Exceptional communication and customer service skills.
Experience in awarding and certification of Federal Direct Loans.
Knowledge of Title IV federal financial aid regulations. Working knowledge of Microsoft Suite (excel, word, PowerPoint) and experience with financial aid software programs, with preferences towards Banner and EdConnect.
The position requires a great deal of contact with the public and the ability to get along well with all types of people.
Extensive knowledge of Federal sites such as EDconnect, NSLDS, CPS, and COD
Responsible for assisting with reviewing and updating the financial aid procedures manual.
Assists students and parents in completion of FAFSA and other financial aid forms
Assists the Director of Financial Aid in updating financial aid publications.
Serve as a financial aid representative for questions from other offices on campus.
Assists the director in producing reports for federal and state agencies.
Conducts financial aid seminars and workshops for admissions on-campus and off-campus programs throughout the year.
Willingness and ability to work evenings and weekends as needed during peak enrollment periods
Performs other duties as assigned.

Additional Information:

Christian Brothers University is a Catholic university in the student-centered tradition of the De La Salle Christian Brothers. CBU fosters academic excellence in a range of programs to prepare students from all faiths and backgrounds for careers and lives informed by the Lasallian values of faith, service, and community.

Christian Brothers University offers a comprehensive benefits package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, 403(b), and both undergraduate and graduate tuition waiver plans. CBU also offers tuition waivers for dependents of employees and participates in the Tuition Exchange Program, a reciprocal scholarship exchange program for family members of full-time faculty and staff.

Christian Brothers University offers equal employment opportunity to all applicants for employment, regardless of sex, age, race, color, religion, sexual orientation, national and ethnic origin or disability.

Click on this link to apply

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Financial Aid and Admissions Officer, Student Financial Aid and Scholarships, Vanderbilt University (posted 7/10/2024)

Position Summary:

The Financial Aid and Admissions Officer is part of the dynamic Office of Student Financial Aid and Scholarships (OSFA) and Office of Undergraduate Admissions (OUA) teams within University Enrollment Affairs at Vanderbilt University. This individual is a key contributor responsible for assisting in the efforts to recruit and enroll new members of the undergraduate schools of the university. This position will interact with prospective students and applicants and may exercise independent judgment in contributing to decisions on behalf of the applicant. Additionally, this position will report directly to senior leadership team members in both OUA and OSFA. The individual serving in this capacity will primarily work in OUA from October – March and OSFA from April – September.

About the Office of Student Financial Aid:

The OSFA is responsible for providing financial assistance to students whose economic circumstances are such that they could not otherwise afford to attend. In addition, we provide limited merit-based assistance to select undergraduate students who demonstrate exceptional accomplishment and intellectual promise.

Vanderbilt welcomes students who can benefit from and contribute to the community, regardless of their financial situation. The University is committed to reviewing applicants for admission without regard to their financial need, then assistance is awarded to any student who establishes eligibility for such need-based assistance on the basis of family financial criteria.

The OUA at Vanderbilt University is a critical unit within University Enrollment Affairs that contributes greatly to the entire Vanderbilt community. Its mission is to recruit, select, and enroll a diverse cohort of degree-seeking first-year and transfer students who are intellectually curious, academically talented, and socially engaged. The Office communicates systematically with hundreds of thousands of prospective students through traditional printed publications, the web, and other social media channels, and serves as the first point of contact for members of the public interested in VU.

Vanderbilt fully supports the concepts of diversity, equity, and inclusion, and is committed to the belief that equity and social justice must be accorded to all. Vanderbilt also believes that a part of its responsibility is to contribute to a diverse university community where students, staff, and faculty of differing backgrounds, viewpoints, and life experiences learn about and from each other in classroom settings as well as throughout the entire campus.

Key Functions and Expected Performance:

Review application materials in an accurate and timely manner.
Travel for admissions and financial aid outreach purposes, including participation in workshops, forums, seminars, high school, district and/or state programs as assigned.
Meet with or present information sessions to prospective students and applicants as assigned.
Assist with developing recruitment plans for meeting enrollment goals.
Produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for entering first year students.
Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending.
Assist with programs designed to impact recruitment/yield efforts. May also include assisting the efforts of the following Office of Undergraduate Admissions teams: Evaluation & Selection, Recruitment & Outreach, Visitor Experience & Strategy, Marketing & Communications and Operations.
Other duties as assigned.
Resolve problems and respond to students and parent inquiries concerning the various admissions and financial aid program activities and processes, as well as provide counseling and guidance for families relative to the application process.
Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting admissions and financial aid.
Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.
Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports directly to the Deputy Director of Financial Aid.

Education and Certifications:

A bachelor’s degree from an accredited institution of higher education is necessary.
A master’s degree from an accredited institution of higher education is preferred.

Special Instructions:

Please include a cover letter, along with your resume for the hiring manager to review.

Experience and Skills:

At least two years of related experience is preferred.
As a salaried (exempt) position, ability to work weekends and nights is necessary, especially in key times of the recruitment cycle.
Strong interpersonal and public speaking skills, with comfort in front of audiences of 150+, are necessary.
The ability to work effectively with a wide range of constituencies in a diverse community is necessary.
Proficiency with Microsoft Word, Excel and Outlook is necessary.
Demonstrated ability working collaboratively in a team environment is necessary.
Effective verbal and writing skills are necessary.
Ability to make administrative/procedural decisions and judgments is necessary.
Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
Experience in administering federal financial aid programs is preferred.
Please note that this position is a hybrid position, and there is an expectation that the successful candidate will be able to work on campus on appropriate days.

Click on this link to apply

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Financial Aid Counselor, Extended Campuses, Nashville State Community College (posted 7/8/2024)

POSITION SUMMARY

The Financial Aid Counselor, Extended Campuses, provides excellent customer service and guidance to diverse groups of both traditional and non-traditional students and their families throughout the financial aid process; and supports students at our extended campuses with financial aid questions both virtually and in person. Regular travel among campuses will be required.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Provide guidance throughout the financial aid process to prospective, new, and current students and their families. Evaluate students’ Satisfactory Academic Progress (SAP). Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals. Maintain knowledge of polices of other departments (registrar. Bursar, human resources, admissions, etc.) and understand the impact of their processing on a student’s financial aid eligibility. Utilize conflict resolution skill sets to ensure student financial aid issues are resolved in a friendly and professional manner while assisting students with understanding their financial aid situation and potential solutions. Maintain student confidentiality in accordance with FERPA regulations and Financial Aid policies at all campuses. Ensure that separation of duties is maintained at all campuses. Data entry and scanning of financial aid documents at an extended campus.

REQUIRED QUALIFICATIONS

Bachelor’s degree

Two or more years of related higher education experience

PREFERRED QUALIFICATIONS

Experience in financial aid

Experience with Banner, SLATE, and Degree Works

NASFAA credentials

KNOWLEDGE, SKILLS AND ABILITIES

Ability to communicate with a diverse group of students and parents regarding financial aid. Must be detail oriented and organized while maintaining high degree of accuracy. Knowledge of financial aid regulations. Ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations. Ability to understand personal income tax laws as they relate to federal financial aid. Ability to work independently as well as in a team environment.

Open Until Filled: Yes

Rate of Pay: $37,187.00 - $44,636.00 depending on experience

Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.

Nashville State offers flexible work arrangements for positions that qualify.

Apply at FA Counselor, Extended Campuses - Nashville, Tennessee, United States (tbr.edu)

Temporary - Financial Aid Processor, Nashville State Community College (posted 7/8/2024)

POSITION SUMMARY

This is a temporary position designed to assist with verification, review, and award of files during peak processing times. This position is fully remote.

ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES

Analyzes student verification files for accuracy and makes corrections as necessary. Evaluates students’ Satisfactory Academic Progress. Awards students federal aid. Counsel students regarding file completion, repercussions of drops/withdrawals, SAP appeals via email,

phone calls, and/or TEAMS chats. Participate in online training.

REQUIRED QUALIFICATIONS

Bachelor’s degree

Two or more years of related experience in Financial Aid.

Experience with Banner.

Reliable internet connection.

Only applicants who reside in Tennessee will be considered.

PREFERRED QUALIFICATIONS

At least 5 years of experience in Financial Aid

KNOWLEDGE, SKILLS AND ABILITIES

Open Until Filled: Yes

Rate of Pay: $30.00 per hour

Nashville State offers flexible work arrangements for positions that qualify.

Apply at Temporary - Financial Aid Processor - Nashville, Tennessee, United States (tbr.edu)

Financial Aid Outreach Coordinator, Tennessee Tech University (posted 6/28/2024)

Job Purpose:

The overall purpose of this job is to advise, guide, and educate current students, prospective students, families, counselors, faculty and staff, and the overall community on financial aid programs while adhering to the University and FERPA policies.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Responsible for creating a financial literacy program that includes but is not limited to the FAFSA application process, budget development, debt management, and student resources for education. Responsible for scheduling appointments via teams, phone, or in person with all students and their families to advise on their specific financial situation and needs. Represents the financial aid office at all outreach events such as local high schools, community events, student orientation, and etc. Responsible for creating and delivering financial literacy presentations at outreach events when needed. Responsible for staying informed on all federal, state, and institutional regulations. Responsible for providing great customer service to all students and handles all situations with tact and discretion. Serves as a liaison for financial aid and collaborates with other departments such as Admissions, Bursar, OCM, and the student launchpad to promote cooperative relationships. This position will also review and maintain the Financial Aid Policies and Procedures as applicable to this role, as well as monitor the campus website. Position will assist Associate Director and Director with the Financial Literacy Program. Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree from an accredited institution in a related field. A minimum of two years of direct financial aid experience or four years of related professional experience. Ability to interpret and apply policies and procedures. Ability to travel independently to outreach events. Excellent customer service skills with the ability to counsel parents and/or students with confidential and delicate situations. High level of organization and ability to handle a large volume of work under pressure. Effective oral, written, listening and communication skills.

Preferred Qualifications:

Customer service experience is preferred. Experience as a presenter. Ability to multitask in a high traffic environment and still provide timely, accurate results. Ability to work independently, prioritize and attend to details as needed. Ability to make independent decisions when scheduling appointments for students. Ability to read, analyze and interpret financial aid reporting. Ability to read, analyze and interpret federal/state regulations and institutional policies and procedures. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to train students and supervisors. Ability to respond effectively to common inquiries or complaints from students/families with regards to Federal Work study.

Please apply online at https://jobs.tntech.edu/postings/17948

Financial Aid Counselor, Northeast State Community College (posted 6/18/2024)

Blountville, Tennessee, United States

Staff

Staff Full-Time

Closing on: Jun 30 2024

Title: Financial Aid Counselor

Employee Classification: Clerical & Secretarial

Institution: Northeast State Community College

Department: Financial Aid

Salary: $30,947-$37,148, dependent upon education and experience

Job Summary

• Serve as a customer service representative for the Office of Financial Aid, greeting students at the reception desk and assisting them with financial aid questions or concerns.

• Seek help from other financial aid staff, or staff outside our office, as appropriate based on student needs.

• Provide a positive experience for visiting students and staff.

• Respond to emails in the office email account.

• Support processing in various program areas, including but not limited to: state aid programs, private loan processing, consortium agreements, processing student appeals and student need requests.

• Collect, check and scan documentation mailed, faxed, or hand-delivered to the Office of Financial Aid. • Assist with the packaging of outgoing mail.

• Provide assistance on checking/processing various reports.

• Assist with scanning prior-year documentation into BDMS.

• Serve on internal and external committees as needed.

• Participate in cross training with other staff within the Student Success Division as appropriate.

• Participate in on and off campus events such as open houses, orientations, and FAFSA events as needed.

• Occasional trips to off-campus sites may be required.

• Complete other assignments as directed by supervision.

Minimum Qualifications

• Associate degree required from an accredited institution and one (1) year of experience in an office setting or business-related customer service position

OR High School Diploma (or equivalent) and three (3) years’ experience in an office setting or business-related customer service position

Preferred Qualifications

Experience in a student success-related field.
Financial aid experience.
Conversational ability or fluency in a second language.

Knowledge, Skills, and Abilities

Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
Accuracy and attention to detail.
Well-developed written and oral communication skills.
Excellent customer service skills.
Positive and collaborative attitude. Must be a team player, supporting our office and students.

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.

Apply: https://careers.tbr.edu/jobs/financial-aid-counselor-blountville-tennessee-united-states-31ec979d-a1e4-451b-bcc5-71dc45733777

Financial Aid Support Associate, Tennessee Board of Regents (posted 5/29/2024)

*This position is remote but requires the successful candidate to reside in Tennessee*

The Service Center at the Tennessee Board of Regents (TBR) supports the System Office and colleges within the following functional areas: Human Resources, Payroll, Finance, Student, and Financial Aid. The financial aid service area of the Service Center supports financial aid administration functions at the TCATs as well as Community Colleges. The position is a member of the shared services team reporting to the Office of Student Success.

The Financial Aid Support Associate, Shared Services is responsible for ensuring all financial aid processing functions are provided in a timely and accurate manner and in compliance with all applicable institutional, TBR, state, and federal regulations, policies, and guidelines. In consultation with the Service Center Director for Financial Aid and TCAT staff, this position administers state and federal aid programs, performs Pell Grant reconciliation, federal student aid verification, Return of Title IV (R2T4), and other financial aid related functions for the technical colleges. The Financial Aid Support Associate, Shared Services, works closely with the institutions of the TBR system and is expected to provide a high level of customer service to all institutions served.

For more information and a complete job description, please visit: https://careers.tbr.edu/jobs/service-center-financial-aid-associate-nashville-tennessee-united-states

Director of Financial Aid - Competency Based Education, South College, Knoxville, TN (posted 5/17/2024)

Description

South College invites capable, energetic, outgoing, applicants who are focused on transforming lives of our customers/students! At South College, you will help implement our strategy of “Where Dreams Find Direction!” We are one of the nation’s fastest growing institutions of higher learning with over 11,000 students covering 7 campuses and Online learning sites. We are also one of nation’s highest producers of licensed healthcare professionals offering a myriad of undergraduate and graduate healthcare programs for our students.

South College’s vision communicates its commitment to student success: South College strives to be a college of choice for students seeking quality career-focused educational programs offered at multiple levels and through a variety of deliveries. High academic standards and focus on excellence result in graduates from a growing and diverse range of academic disciplines who are prepared to enter the workforce.

The South College - CBE Campus invites applications for the position of Director of Financial Aid. The successful candidate will oversee the financial aid processes and services for the campus while working closely with the Campus President and the Senior Director of Financial Aid. We are searching for a team-oriented individual with excellent communication and organization skills.

General Responsibilities

Meet and counsel with students regarding the process of applying for and receiving financial aid.
Assist students with the completion of forms and documents required to secure financial aid.
Collect all documentation required from students.
Provide notification of any missing documentation to appropriate students.
Prepare and maintain financial aid files for each student receiving financial assistance.
Reconciliation of Title IV funds.
Direct the daily activities of the Financial Aid staff.
Perform other duties as needed by the Campus President and Senior Director of Financial Aid

Requirements

Earned Bachelor’s degree; Master’s degree preferred
Three to Four years of professional and related experience in higher education.
Knowledge of federal financial aid programs and recordkeeping requirements.
Knowledge of higher education processes, supervisory and personnel practices.
Experience in management and leadership positions.
Ability to communicate effectively verbally and in writing.
Able to work independently to meet deadlines.
Experience with financial aid software and systems preferred.

Apply online: https://recruiting.paylocity.com/recruiting/jobs/Apply/2271417/SOUTH-COLLEGE/Director-of-Financial-Aid---Competency-Based-Education

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Financial Aid Counselor, Carson-Newman University (posted 5/17/2024)

Carson-Newman University is a Christian, liberal arts-based University built upon the Lordship of Jesus Christ as evidenced historically and revealed in the Scriptures.

Job Title: Financial Aid Counselor

Department: Financial Aid

Reports To: Director of Financial Aid

FLSA Status: Exempt

Time Requirements: 40 hours per week

Summary Description: The Financial Aid Counselor is an important role in our recruitment and retention of students in enrollment management. To contribute to our goals, the Financial Aid Counselor must be able to attend regular training to learn complex rules and policies; apply rules and policies during awarding and auditing of aid; and communicate rules and policies to students, parents, and other constituents. The Financial Aid Counselor is primarily responsible for counseling students and families, awarding and auditing financial aid, learning other student services areas to provide excellent customer service, and managing an aid program effectively. The Financial Aid Counselor will have a specific aid program(s) responsibility and attend regular training to learn best practices and rules and regulations of their specific aid program(s).

Functional Description:

As an intentionally Christian academic community, Christian employees are hired to advance the mission of Carson-Newman as expressed in our strategic plan, Acorns to Oaks. Office reception and communication for enrollment management
Counsel students, parents, and other constituents individually consistent with policies and procedures, using excellent soft skills
Counsel students on responsible borrowing
Attend enrollment events and recruiting events
Present financial aid information at events
Award financial aid programs consistent with policies and procedures
Reconcile financial aid programs consistent with policies and procedures
Process communications consistent with policies and procedures
Process workflows consistent with policies and procedures
Manage assigned projects effectively
Manage assigned aid programs effectively
Attend training events
Cross-train with other student services areas

Supervisory Responsibilities: None

Education: Bachelor’s Degree in Counseling, Business, or related field or experience in financial aid in lieu of degree.

Experience: Office experience required. Background of higher education administration is preferred. Experience working with Ellucian Colleague software system, and Softdocs preferred.

Required Skills:

Self-motivated, results-oriented, and team player
Excellent interpersonal skills; curiosity, empathy, and gratitude
Must be comfortable to meet with students and parents and communicate effectively Must be comfortable to speak in front of groups, and communicate effectively Organized and detail oriented
Ability to accept change rapidly
Must maintain highest standards of confidentiality
Must have excellent computer skills to include word, excel, and outlook, and ability to learn additional software systems used in financial aid administration
Must demonstrate grammatically correct and concise written and oral communication skills.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work on a computer in front of two monitors majority of the day • Must be able to answer phones, and communicate electronically and verbally • Able to deal with stress

• Able to work in an area where noise, and distractions may occur

• Able to travel to financial aid events and work limited weekends, as requested • Able to lift 25 lbs., such as boxes of office materials

General Information: This description is designed to describe the general nature of the job and is not intended to be an exhaustive list of all responsibilities, skills, and duties. It is the responsibility of the supervisor for this position to formally outline in writing any performance expectations including specific duties for which the employee assigned to this position will be held accountable in terms of performance evaluation.

Employee Expectations: The University expects all employees to conduct themselves in a manner that is appropriate for a Christian institution and to be worthy examples in moral conduct and behavior for the students of the University and fellow employees.

Apply: https://www.cn.edu/about-carson-newman-university/administration/human-resources/staff-employment-application/

_________________________________________________________________________________________________________________________________________________________________________________________________________________Financial Financial Aid Administrator, Tusculum University (posted 5/17/2024)

Financial Aid Administrator- 050324

Description

Tusculum University invites qualified candidates to apply for the full-time position of Assistant Director of Financial Aid. The Assistant Director of Financial Aid will, under minimal supervision, assist the Director and Associate Director of Financial Aid in the implementation and administration of federal, state, institutional, and external aid awards. Areas of responsibility include monitoring and applying federal, state, and institutional aid; utilizing software to ensure efficient processing of student aid while maintaining compliance with state, federal, and institutional regulations; provide counseling and information sessions for students, parents, faculty, and staff. This individual will be part of a team dedicated to student success. The Assistant Director will assist in the day-to-day activities and be the back-up to any FA position’s responsibilities and duties.

Duties include:

Perform the timely review and processing of all types of appeals/or professional judgment requests while upholding institutional, state, and federal awarding policies to maintain compliance.
Provide counseling to families and students on how to pay for a Tusculum education, including all sources of assistance and the delivery system for financial aid.
Utilizing our financial aid management system (Colleague) and other operating system software, produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for both undergraduate and graduate/professional students.
Resolve problems and respond to students and parent inquiries concerning the various financial aid program activities and processes, as well as provide counseling and guidance for families relative to the processing of their financial aid.
Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.
Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.
Other Duties as assigned

Minimum Entry Requirements:

Bachelor’s degree preferred and experience in financial aid or higher education is preferred. Applicants must possess effective interpersonal, oral, listening, and written communication skills; an outgoing personality; the ability to work independently and as part of a team; a flexible attitude; professionalism, customer service skills, and a willingness to travel, work evenings and weekends as needed. This comprehensive position requires experience coordinating multiple projects, a mathematical aptitude, a strong work ethic and excellent time/project management skills to be successful. Extensive knowledge of computer software programs, Microsoft Office, and analytical and problem-solving skills are also required.

How to apply:

Only online applications will be accepted. Send a cover letter, resume, the names & contact information of 3-5 references, and Tusculum University application (This form can be located at the top of the web page https://www3.tusculum.edu/hr/employment-opportunities) electronically to turesume@tusculum.edu Attn: Financial Aid Administrator

Financial Aid Counselor, Motlow State Community College (Tullahoma, TN) (posted 5/1/2024)

Assists with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling the account; and maintaining the student information system/Banner as related to the federal/state/local/institutional or assigned financial aid programs and funds. Counsels new or returning undergraduate students in relation to financial aid.

Minimum Qualifications:

Associates degree earned from a regionally accredited institution; Two (2) years of direct financial aid experience is required within an institutional financial aid office and/or State Student Assistance Agency office (Note: Federal Work Study positions cannot satisfy this qualification).

Motlow State is an EEO/AA/Title VI/Title IX/Sections 504/ADA Employer

Motlow State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, disability, age status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

Apply here: https://careers.tbr.edu/jobs/financial-aid-counselor-tullahoma-tennessee-united-states

Senior Systems Analyst, Vanderbilt University (posted 4/17/2024)

Position Summary:

The Senior System Analyst is part of the Student Financial Aid and Scholarships Department at Vanderbilt University and is a key individual contributor responsible for day-to-day operations related to the monitoring, administration, and maintenance of the PeopleSoft Financial Aid software system and all other systems related to processing activities of Financial Aid. Reporting to the Deputy Director for Operations, the Senior System Analyst will have a working knowledge of the financial aid business processes that drive the application system in order to provide customer service to the financial aid staff through system support. In addition, the Senior System Analyst will work with Process and Solution Implementation (PSI) division personnel, helping integrate Student Financial Aid activities within the overall student support system architecture. The Senior System Analyst must be willing to work in a team setting, as well as work independently with minimal direct supervision. The ability to multi-task and prioritize system and end-user needs is required. This position is also expected to provide knowledge-sharing, guidance, and mentorship to less experienced team members in the immediate and/or broader team.

About the Work Unit:

Key Functions and Expected Performance:

Responsible for the daily functional operation of the main application system in Financial Aid including initiating, monitoring, overseeing, and analyzing the results of system processes, which are used to support the operational and business needs of the office.

▪ Ensures OSFA systems are running as necessary to complete OSFA work and comply with applicable federal, state and institutional guidelines.

▪ Manages annual financial aid year setup and performs related support functions to enable the setup of each new financial aid year. This includes data entry, table setup, setup review, testing, merging data, interfacing data, creating and updating documentation.

▪ Manages Artificial Intelligence implementation for OSFA.

▪ Coordinates all development and testing of vendor system, Dynamic Forms.

▪ Maintains Security Administration for PeopleSoft, DynamicForms, Scholarship Manager, and DocFinity.

▪ Assists OSFA staff in creating reports to analyze work.

▪ Establish and run processes to update PeopleSoft and other systems data.

▪ Provides training during system and new process implementations.

▪ Collaborates with other departments to process external uploads of data for disbursement processing.

▪ Assists in setup, security, and maintenance of vendor system, Scholarship Manager.

▪ Works with the senior staff to formulate protocols, initiates automated processes, monitors system performance, and handles problems and outages.

▪ Under the guidance and direction of the office’s senior staff and in conjunction and collaboration/coordination with the PSI team division personnel, leverages knowledge and experience to provide in-depth analysis to define scopes, evaluate, develop, and recommend policies, procedures, and strategies relative to the operation of the office’s overall financial aid management

▪ Translate business needs and staff supplied specifications into effective system solutions.

▪ Works with the PSI and VUIT teams to test system upgrades, process improvement, and regulation releases.

▪ Responsible for development and implementation of appropriate data reporting programs and required processing procedures in support of staff information needs identified through discussions and/or written communications.

▪ Uses automated system software to interface with various government and private entities in order to retrieve relevant support data needed as part of the overall processing mission of the office.

▪ Reviews existing queries and reporting tools and processes to determine their continued accessibility and suggests any relevant changes as appropriate; writes new queries, as needed.

▪ Analyzes data and any other relevant information to compile statistical reports and interprets/determines trends and determines if report results are logical and reasonable in light of the information requested.

▪ Participates in ongoing systems training on the vendor supported PeopleSoft financial aid management system and other software used in the office.

▪ Works with senior staff to educate the office personnel on new features and processes as they became available.

▪ Other duties as assigned.

Supervisory Relationships:

▪ This position does not have supervisory responsibility, the position reports administratively and functionally to the Associate Director for Operations.

Education and Certifications:

▪ A Bachelor’s degree from an accredited institution of higher education is necessary.

Experience and Skills:

▪ At least five years of related experience is necessary.

▪ 3-5 years' experience with PeopleSoft Campus Solutions is preferred.

▪ Proficiency with Microsoft Office (Word, Excel, Outlook, and Access) is necessary.

▪ Demonstrated ability working collaboratively in a team environment is necessary.

▪ Ability to communicate effectively, both orally and in writing is preferred.

▪ Ability to process computer data and to format and generate reports is preferred.

▪ Database management skills are preferred.

▪ Ability to make independent administrative/procedural decisions and judgements is necessary.

▪ Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.

▪ Experience in administering federal financial aid programs is preferred.

▪ Knowledge of Oracle/PeopleSoft Student Administration is preferred.

▪ Knowledge of federal financial aid program processing software (e.g. EdConnect) is preferred.

Job Identification: 10005218

Job Category: Information Technology

Posting Date: 04/15/2024, 04:37 PM

Locations: Nashville, TN, United States

Apply Before: 05/12/2024, 04:36 PM

Job Schedule: Full time

Apply: https://ecsr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10005218

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Technical Clerk - Financial Aid, Tennessee State University (posted 4/15/2024)

Position Title: Technical Clerk -Financial Aid

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 111775

Pay Basis: Semi-Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Technical Clerk.

Job Description:

Main responsibilities include maintaining the financial aid document database, compiling and cataloging received documents daily. This staff member evaluates and audits documents and information to provide efficiency to paperless workflow. Primary contact for the BDMS-Banner scanning/indexing system and provides technical assistance to other financial aid staff for paperless workflow and trains staff to use imaging software. Trains and supervises federal work study students who assist with the scanning and indexing process. Additional responsibilities include printing and mailing of routine written correspondence to new students through established electronic process. Responds to internal inquiries and researches issues related to student data application information and documents received. Performs other job-related duties as assigned. Staff member must adhere to the federal Title IV rules and regulations and their application in relation to the packaging of Title IV for a more effective evaluation and to ensure compliance with data retention standards in conjunction with federal regulations.

Minimum Qualifications:

Graduation from a standard high school or equivalent and experience with Microsoft Office Suite. Ability to communicate clearly both verbally and in written form. Knowledge of financial aid guidelines and regulations. Must be customer-service oriented.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

You will be required to provide names and contact information for three references during your application to the posting. If you are the recommended candidate for the position, our online hiring system will automatically generate solicitation for these letters using contact information you provided.

Open Date: 04/08/2024

Close Date: 04/21/2024

Job Category: Technical

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, flexible benefits plans and more. Visit https://www.tnstate.edu/hr/benefits.aspx for more information.

Quick Link: https://jobs.tnstate.edu/postings/8346

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Coordinator of State and Private Funds, Tennessee State University (posted 4/15/2024)

Position Title: Coordinator of State and Private Funds

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 069790

Pay Basis: Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Coordinator of State and Private Funds. The job duties are listed below:

Job Description:

A. Process, certify, and reconcile Tennessee State Lottery Scholarships.

B. Process, certify, and reconcile Tennessee State Grant Awards.

C. Process information concerning third party scholarships and apply scholarship funds to student accounts in accordance with all Title IV regulations and guidelines.

D. Provide general financial aid counseling to undergraduate and graduate students and their families.

E. Process all other state scholarships and reconcile funds each term for each program including Lottery related awards.

F. Assist existing and prospective students with on-line completion (submission) of various financial aid forms such as FAFSA on the web, Master Promissory Notes, entrance and exit

G. Performs other duties as assigned related to scholarships and determination of general financial

Minimum Qualifications:

Baccalaureate Degree in Counseling, Management, or related field. A minimum of three years of experience in admissions, recruitment, or enrollment services. Knowledge of rules and regulations governing Tennessee Education Lottery Scholarship and other Department of Education Regulations relating to the awarding of Title IV funds.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

Open Date: 04/12/2024

Close Date: 04/28/2024

Job Category: Administrative/Professional

Quick Link: https://jobs.tnstate.edu/postings/7449

Financial Aid Analyst, Tennessee State University (posted 4/15/2024)

Position Title: Financial Aid Analyst

Division: Business and Finance

Department: Financial Aid

Number of hours per week: 37.5

Days to be worked: Monday, Tuesday, Wednesday, Thursday, Friday

Months per year: Fiscal (12 months)

Job Type: Full-Time

Campus: Main Campus

Position Number: 012910

Advertised Salary: $48,263.58-$58,647 DOE

Pay Basis: Monthly

Tennessee State University Office of Financial Aid invites applications for the position of Financial Aid Analyst. This position is responsible for the following:

Job Description:

Performs exceptional customer services for students, employees, and the public by responding to inquiries concerning financial aid eligibility while ensuring students understand all policies and procedures related to their financial aid records
Interviews and assists students seeking financial aid, reviews applications and all pertinent documentation to ensure student eligibility requirements are satisfied in accordance with college, local, state and federal rules and regulations
Collects documentation and information for processing of applications; prepares student files for processing
Assists with FWS Federal Work Study Program.
Coordinates with other Financial Aid Personnel to ensure that student applications and corrections are processed promptly and properly.
Scans student documents into BDMS
Monitors current federal, state, and institution information for updates and maintains this in the Financial Aid Policies and Procedures Manual along with other documents. Ensures that all required forms and applications are available to students.
Assists with implementing appropriate goals and objectives.
Assists registration staff with scheduling, registration, appointments, and other related functions.

Minimum Qualifications:

Bachelor’s degree and a minimum of two years of experience in a financial aid setting.

Special Instructions to Applicants:

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.

Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.

An unofficial transcript may be attached in the “Transcript” section.

Open Date: 04/02/2024

Close Date: 04/21/2024

Job Category: Administrative/Professional

Quick Link: https://jobs.tnstate.edu/postings/8314

Associate Director of Counseling & Records Management, University of Tennessee Knoxville (posted 4/12/2024)

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Associate Director of Counseling & Records Management position. We are seeking candidates who can contribute in meaningful ways to enhancing the accessibility of higher education, fostering a diverse and inclusive academic environment, improving the recruitment and graduation of our students.

Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.

The Position:

This is an on-campus position with some hybrid/remote work schedule flexibility.

Independent responsibility for managing and direct oversight of multiple areas of financial aid programs and the associated staff members. Expected to have a high level of technical knowledge and expertise in federal and state regulations, and will make independent judgments and decisions regarding federal, state, and institutional financial aid awards, appeals regarding initial and continuing aid eligibility. The position exercises substantial independence of administrative authority and discretion and is authorized to independently commit the institution to financial aid decisions. Has oversight and override authority for all appeals decisions. The position has substantial responsibility for assisting the Director of Financial Aid with all outreach and customer service efforts, for both internal and external partners. Assist in the development, implementation, and administration of Federal, State and University financial aid programs. Responsible for the oversight and direction of the counseling and verification teams. Owns responsibility for the daily student service operations of the office including oversight of financial aid email/ticket inquiries, phone queues and calendar.

Required Education and Experience:

Bachelor's Degree

• Minimum of 3-5 years of progressively responsible financial aid experience.

• Experience specifically related to federal and state financial aid programs in a college or university setting.

• Previous supervisory experience.

Preferred Education and Experience:

Master's Degree

• 5 or more years of progressively responsible financial aid experience.

Required Knowledge, Skills, and Abilities:

• Excellent oral and written communication skills.

• Excellent and demonstrated ability to work effectively with students, the public, the university community, and external constituencies.

• In-depth knowledge of federal, state, and institutional financial aid regulations and policies.

• Ability to work independently and under time constraints.

• Ability to supervise staff and coordinate job assignments.

• Strong computer skills required.

Preferred Knowledge, Skills, and Abilities:

• Familiarity with Microsoft Office products (or similar).

• Ellucian Banner, OnBase, and/or TeamDynamix experience preferred.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

Apply here: https://ut.taleo.net/careersection/ut_system/jobdetail.ftl?job=24000000LM&tz=GMT-04%3A00&tzname=America%2FNew_York

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment and admission without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status.

Applicants needing reasonable accommodation to participate in the application process or who may need assistance with their application should contact Human Resources at (865) 974-6642. Inquiries should be directed to the Office of Equity and Diversity, 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone 865-974-2498. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity & Diversity.

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Director of Financial Aid, Jackson State Community College (posted 4/8/2024)

Job Summary

The Director, Financial Aid demonstrates specialized knowledge of financial aid programs and grants to develop and implement student-centered and fiscally accountable services, student eligibility, and financial aid delivery; administers federal financial aid and mandated reporting; develops and implements financial aid policies, procedures, and processes to ensure compliance with federal, state, and institutional regulations.

Job Duties

10% - Assist and advise students and collaborate with JSCC staff in all phases of the financial aid process. Review and analyze financial aid appeals and education plans for accuracy and degree completion. - (Essential)
15% - Authorize the disbursement of financial aid funds. Ensure the resolution of overage awards, rejected awards and federal Pell grant overpayments. Coordinate and serve as the lead on the Satisfactory Academic Progress Appeals and Return of Title IV processes. - (Essential)
10% - Review and analyze attendance reports and academic improvement plans. Enforce regulatory standards in compliance with federal, state, and institutional requirements. - (Essential)
15% - Analyze and interpret federal and institutional data to solve student issues. Assist in the development of financial aid web-based and printed materials. Monitor, reconcile, and maintain records for the efficient fiscal management of several federal programs. - (Essential)
5% - Recommend hire, orient, train and evaluate departmental employees. Monitor and coordinate staff development and training programs, Provide administrative leadership and supervision. - (Marginal)
5% - Prepare annual operating budget recommendations. Develop, implement and monitor assigned budgets. Develop, implement and administer departmental operating policies and procedures. - (Essential)
5% - Research and remain current on changing state and federal regulations pertaining to student financial aid. - (Essential)
10% - Develops, updates, and maintains a comprehensive policies and procedures manual in accordance with federal regulations and department and college policies. Creates, implements, and administers a quality control system to ensure compliance with federal and state regulations to minimize financial liability. - (Essential)
20% - Oversees and manages the day-to-day operations of the Financial Aid Department; creates, updates, and maintains the department’s master calendar; plans, organizes, and implements special projects; communicates department activities, events, deadlines, and timelines through a variety of sources including but not limited to email distribution, correspondence, memoranda, webpage updates, and flyers. - (Essential)
5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

Master's Degree, Business Administration, Financial Aid or Higher Education Administration, with a minimum of 4-7 years of direct financial aid office experience as the Assistant Director or above, including supervision of staff and oversight of federal aid programs, such as Title IV.

Preferred Qualifications

Demonstrate proficiency with student records and database management such as Banner or another integrated software.

Apply here: https://careers.tbr.edu/jobs/director-of-financial-aid-jackson-tennessee-united-states

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Financial Aid Specialist, TCAT Hartsville (posted 4/8/2024)

The Tennessee College of Applied Technology Hartsville is accepting resumes and taking applications for the position of Financial Aid Support Specialist.

MINIMUM REQUIREMENTS:

Associate Degree; should be in business/accounting or related field.
At least three (3) years of related and successful work. Prior financial aid experience preferred; Banner experience preferred.
Proficient computer skills and working knowledge of information management systems or ability to master such systems as well as typing; 10-Key and data entry skills; along with strong Microsoft Office skills.
Strong customer service skills.
Work with minimum supervision on moderately difficult to complex clerical tasks.
Ability to effectively analyze and evaluate detailed data.
Ability to relate and communicate with a diverse faculty, staff, student population, and the public.

GENERAL DUTIES:

Entry-level position conducting compliance with federal criteria to determine the relative eligibility of each financial aid applicant. Performs daily Banner Financial Aid processes; resolves data conflicts and over awards; familiar with federal, state, and institutional awarding rules and regulations; provides financial aid counseling to students and parents regarding all aspects of the financial aid process; makes necessary referrals to other student service offices; assists with adjunction of student appeals relating to financial aid; interacts with appropriate outside entities in order to facilitate the student eligibility process; utilizes enhanced internal and external communication systems to inform students about financial aid policy and procedure; assists with reporting function (IPEDS, Gainful Employment, NSLDS, 1098-T processing, etc.) in accordance with federal regulations; coordinates with Business Office and Admissions; assists team members when necessary to enable the success of the Student Services department; maintains professional connections in state and national financial aid organizations; and other duties as assigned. In addition, the ideal candidate will be an enthusiastic team player who is willing to take initiative and go above and beyond the call of duty in a changing work environment and whose career objectives include being a member of a dynamic and growing institution that has the vision to expand its services and increase its offerings to the citizens, businesses, and industries in its service area.

SALARY:

Commensurate with experience according to Tennessee Board of Regent guidelines; this is a full-time position with full benefits; including health insurance; retirement; 401K; holidays; and annual and sick leave. The application deadline is April 21, 2024.

Qualified applicants may submit a letter detailing how they meet the requirements for the position, accompanying resume, and application here:

https://tcathartsville.edu/about/jobs-and-employment?job=496801

Assistant Director of Financial Aid, Middle Tennessee School of Anesthesia (posted 3/8/2024)

JOB SUMMARY

The Assistant Director Financial Aid provides direct support to the Director of Financial Aid in administration of MTSA’s graduate student financial aid program.

QUALIFICATIONS

Bachelor’s Degree preferred
Two (2) years of experience serving as a Student Finance Coordinator, or equivalent, preferred
Knowledge and experience in student financial aid required
Strong interpersonal skills are essential, as in ability to effectively relate to students, staff, faculty and the community
High competency of computer skills

RESPONSIBILITIES

Assists in providing financial aid counseling and problem resolution to current and prospective students, also provides entrance and exit loan counseling
Creates and maintains accurate student financial assistance files
Authorizes release of funds to students and prepares required records and reports
Utilizes Federal software, third-party online platforms and MTSA student information system to perform job responsibilities
Assists Director in making presentations for Open House and the new student orientation
Works closely with Business Office in the disbursement of financial assistance and refunds to students
Assists in the monthly reconciliation, annual state audits, and program reviews
Assists with updating and disseminating MTSA consumer information, in cooperation with other departments
Serves as the primary Veteran’s Affairs Certifying Official (SCO) and liaison to the Department of Veterans Affairs, inputting veteran information into the VA enrollment management platform and ensuring monies arrive and are disbursed to students
Reads timely Federal and Veteran Assistance updates and attends continuing education meetings regarding changes and updates to the financial aid programs
Assists on various other projects and events and those assigned by Director of Financial Aid
Maintain Donor Management System: including, but not limited to, recording event payments and donations, sending receipts and year end cumulative tax receipts, and recording alumni participation at events

COMMITTEE INVOLVEMENT

MTSA Staff Committee member
MTSA Consumer Information Compliance Taskforce
TASFAA, SASFAA, and NASFAA member (Financial Aid Associations)

REPORTING

Reports to the Director of Financial Aid & Vice President for Finance and Administration

Please apply online: https://mtsa.bamboohr.com/careers/29. A review of applications will begin immediately.

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Assistant Director of Federal Programs, Tennessee Technological University (posted 2/26/2024)

Job Purpose:

The overall purpose of this position oversees functions of federal aid programs (with exception of loans), providing support and supervision to processing staff, as well as other functions such as community outreach, student orientation, and customer service team. Processes records as it relates to federal programs, such as awarding aid, FAFSA corrections, professional judgments and dependency overrides. Performs complex student services requiring the application of both federal/institutional policy knowledge. Acts as a subject matter expert on federal, state and institutional policies and procedures and consistently applies eligibility requirements to all students to ensure proper approval of funds. Assists administrative staff with development of policies and procedures as well as Banner set-up and testing for their prospective area.

Tennessee Tech is an Equal Opportunity/Affirmative Action employer.

Essential Functions:

Oversees daily functions for federal programs: dataload (process of pulling in FAFSA data from federal government), FAFSA verification process, FAFSA corrections, professional judgments, dependency overrides, federal work study and Student Job Portal as well as the customer service team. Performs complex student services requiring the application of both federal/institutional policy knowledge. Provides support and supervision to four C & S Staff members. Processes FAFSA dataload and correction files to and from the federal government, monitors and resolves error / reject reports for dataload and correction files, awards aid according to federal guidelines and completes Banner set-up and testing. Community Outreach, High School Presentations, Represents Office of Financial Aid in SOAR programs and campus workshops/events. Oversees customer service and assists other administrative staff with updating of policies and procedures based on regulatory changes.

Minimum Qualifications:

Bachelor’s degree in a related field from an accredited institution with at least four years of related professional experience. Ability to make independent decisions. Effective oral, written, listening and communication skills.

Preferred Qualifications:

Prefer at least two years of direct experience with financial aid services and customer service. Experience with basic accounting principles and record keeping. Ability to read, analyze and interpret federal/state regulations and institutional policies and procedures. Ability to interpret tax regulations according to yearly IRS Tax Publication guide. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Please apply online at https://jobs.tntech.edu/postings/17364

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Student Account Supervisor, Tusculum University (posted 2/16/2024)

REPORTS TO: Vice President; Chief Financial Officer

SUPERVISORY RESPONSIBILITIES: [ X ] YES [ ] NO

STATUS: [ X ] Exempt [ ] Non-exempt [ ] Hourly

RESPONSIBILITY FOR DEPARTMENTAL BUDGET: [ ] YES [ x ] NO

DATE REVISED: January 10, 2024

BRIEF JOB SUMMARY:

The Student Account Supervisor has oversight and is directly responsible for the

management and operational control of all functions of student account receivables, cash

management, cashiering operations, and 1098T reporting. This position requires a strong

initiative and consistently dependable judgement in assuring compliance with Federal

Regulations and State laws as well as University politics while governing the confidential

financial information of students.

EDUCATION/EXPERIENCE:

Bachelor’s degree in Business Management, Accounting or Banking.
3-5 years’ experience in accounting in a higher education setting.
Proficient in Microsoft word and excel preferred

ESSENTIAL FUNCTIONS:

Promote the mission of Tusculum University to all faculty, staff, students and to the community at large.
Directly responsible for the successful management of billing and collection of all student accounts receivable.
Maintains open line of communication with students and parents as well as other department and campus community.
Accountable for the oversight of all cash handling responsibilities for the University in addition to student accounts.
Review delinquent account records and prioritize efforts to collect.
Oversee all other student charges applied to student accounts.
Coordinate with the Director of Financial Aid in the application of student aid to student accounts.
Assure security and confidentiality of student account information.
Prepare necessary reports for fiscal year end audit of student accounts.
Manage operations of the office.
Manage all out of office events for respective area.
Provide leadership, training and guidance to staff of the Business Office.
Responsible for 1098T information and submitting all forms to the IRS by the appropriate deadlines.
Provide leadership and work closely with the Registrar, Academic Advising, Financial Aid, Admissions, Student Affairs, Athletics, Marketing, and IT.
Chair the Financial Appeals Committee.
Active member of the SAP Appeal Committee.
Active member of the Operations Success Committee

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent customer service skills
Computer literate
Ability to handle confidential information
Attention to detail
Organizational skills
Excellent written and oral communication skills
Ability to multi-task and work in a fast pace environment
Dependability

PHYSICAL REQUIREMENTS:

Work is normally performed in a typical interior/office work environment. You may be required to work occasional irregular hours, including some nights and weekends.
Able to lift up to 25 pounds on occasion.
Communicate effectively.
Must be able to walk distances, sit or stand for long periods of time, and climb stairs.
Ability to talk and hear.
Vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.

Tusculum University provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

To apply: https://www3.tusculum.edu/hr/employment-opportunities/

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Financial Aid Assistant, Jackson State Community College (posted 1/16/2024)

Job Summary

Job Duties

35% - Communicate with students regarding financial aid related matters such as available programs, eligibility requirements, application procedures and deadlines while upholding confidentiality and security of private information. Track data needed to start and complete student files and send follow up requests. Prepare initial, ineligible and additional missing items letters. Assist with the handling, sorting, and data entry of correspondence and verification of documents. Scan and index file documents using BDMS; provide technical assistance and training for staff. Prepare and maintain individual file folders and the office filing system. - (Essential)

30% - Assist students at front counter and by phone as needed. Assist students in completing the FAFSA. Process incoming mail, faxes and uploads. Receive and route calls appropriately. Respond to all email messages received. - (Essential)

25% - Provide clerical and technical support for federal and state programs. Utilize our campus administrative system, Banner, to serve students and colleagues. Prepare the financial aid information/status for orientation sessions as needed. - (Essential)

5% - Revise/update financial aid forms for the new year. Maintain supply of printed forms. Assist with the preparation of files for shredding, including scanning and quality control. - (Marginal)

5% - Perform other duties as assigned. - (Marginal)

Minimum Qualifications

High school diploma or equivalent. Two years of clerical experience.

Preferred Qualifications

Associates Degree. Financial aid experience.

To apply: https://careers.tbr.edu/jobs/financial-aid-assistant-jackson-tennessee-united-states

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Financial Aid and Admissions Officer, Student Financial Aid & Scholarships, Vanderbilt University (posted 1/8/2024)

Position Summary:

About the Work Unit:

Key Functions and Expected Performance:

• Review application materials in an accurate and timely manner.

• Travel for admissions and financial aid outreach purposes, including participation in workshops, forums, seminars, high school, district and/or state programs as assigned.

• Meet with or present information sessions to prospective students and applicants as assigned.

• Assist with developing recruitment plans for meeting enrollment goals.

• Resolve problems and respond to students and parent inquiries concerning the various admissions and financial aid program activities and processes, as well as provide counseling and guidance for families relative to the application process.

• Produce and process applications for financial aid; determine eligibility for federal, state, university and other aid programs for entering first year students.

• Attend workshops and conferences, review relevant professional publications and take action as appropriate to remain informed of and be able to respond to legislative and other changes affecting admissions and financial aid.

• Achieve a broad knowledge and understanding of federal and institutional methodology as it relates to federal, state, university and other aid programs.

• Accomplish required verification of the accuracy of financial data and other detailed information submitted by students and families on financial aid application materials.

• Think independently and make sound professional judgement decisions in situations when consideration is being given to special circumstances that affect a family’s ability to contribute to the student’s cost of attending.

• Assist with programs designed to impact recruitment/yield efforts. May also include assisting the efforts of the following Office of Undergraduate Admissions teams: Evaluation & Selection, Recruitment & Outreach, Visitor Experience & Strategy, Marketing & Communications and Operations.

• Other duties as assigned.

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Deputy Director for Programs.

Education and Certifications

A bachelor’s degree from an accredited institution of higher education is necessary.
A master’s degree from an accredited institution of higher education is preferred.

Experience and Skills:

At least two years of related experience is preferred.
As a salaried (exempt) position, ability to work weekends and nights is necessary, especially in key times of the recruitment cycle.
Strong interpersonal and public speaking skills, with comfort in front of audiences of 150+, are necessary.
The ability to work effectively with a wide range of constituencies in a diverse community is necessary.
Proficiency with Microsoft Word, Excel and Outlook is necessary.
Demonstrated ability working collaboratively in a team environment is necessary.
Effective verbal and writing skills are necessary.
Ability to make administrative/procedural decisions and judgments is necessary.
Knowledge of financial aid policies, procedures, and eligibility requirements is preferred.
Experience in administering federal financial aid programs is preferred.
Please note that this position is a hybrid position, and there is an expectation that the successful candidate will be able to work on campus on appropriate days.

Click on this link to apply

For additional information, please reach out to Chanell Thomas, Deputy Director of Student Financial and Scholarships, chanell.thomas@vanderbilt.edu.Financ